Lead Data Analyst- South Bank, QLD Job no: 531910

Brand: Leisure*

Work type: Full time

Location: Queensland

Categories: Digital and Technology Join us as a Lead Data Analyst and turn loyalty data into powerful insights that drive customer engagement, growth, and commercial impact ABOUT THE OPPORTUNITY As the Data & Insights Lead, you will play a critical role in shaping the future of loyalty performance through data, analytics, and actionable insights. You will lead the development and optimisation of a world-class loyalty data asset, helping drive member engagement, acquisition, program performance, and commercial value. Working closely with loyalty, brand, technology, and data teams, you will influence strategic decision-making and champion a data-first culture across the business.

This is an exciting opportunity to lead a high-performing team while delivering innovative analytics solutions that directly impact customer experiences and business outcomes.

KEY RESPONSIBILITIES - Lead the development and optimisation of a loyalty data ecosystem that supports program growth and member engagement - Design and deliver reporting frameworks and performance dashboards that provide meaningful insights into loyalty program outcomes - Report on loyalty KPIs including member lifetime value, earn rates, redemption rates, and program performance metrics - Collaborate with loyalty, brand leadership, and data teams to align priorities and deliver data-driven outcomes - Support loyalty program planning through upfront value estimation and post-execution performance analysis - Champion advanced analytics and predictive modelling opportunities to optimise loyalty program performance - Drive data enablement priorities and facilitate execution of data-led use cases - Promote a culture of performance optimisation and evidence-based decision making across loyalty and customer teams - Partner with technology teams to identify and implement opportunities for automation and innovation through data - Lead cross-functional analytics, reporting,



and business intelligence initiatives from prioritisation through delivery - Manage priorities, roadmaps, timelines, and stakeholder expectations to achieve high-quality outcomes - Build, coach, and develop a team of data analysts and data scientists - Participate in agile ceremonies, workshops, planning sessions, retrospectives, and communities of practice - Stay informed on emerging trends and developments relating to customer data and loyalty analytics - Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive EXPERIENCE &

QUALIFICATIONS - 5+ years' experience delivering analytics solutions, preferably within retail or customer-facing industries - Experience working with loyalty programs and customer engagement strategies - Proficiency in descriptive analytics, SQL, reporting, and Power BI - Demonstrated success using data and analytics capabilities to generate measurable business value - Experience with advanced and predictive analytics - Strong stakeholder engagement, communication, and presentation skills - Experience leading teams and delivering outcomes through cross-functional collaboration - Familiarity with agile methodologies and ways of working - Strong business acumen and customer-centric mindset - Tertiary qualification in a relevant discipline ABOUT THE BRAND World360 Rewards (part of Flight Centre Travel Group) is a global loyalty platform that helps brands engage and inspire through unforgettable rewards—from travel experiences to gift cards and more. It’s a smarter way to recognise, motivate, and connect with the people who matter most. What you’ll Enjoy Culture:



you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia Current Zealand Pty Ltd Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development:Individualised Learning & Development pathway options Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health:Support and Employee Assistance Program for staff and family Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave Applications close:

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