Join Podium IT as a client-facing Melbourne IT support technician working across remote support, onsite assistance and the technology environments used by small businesses and healthcare practices. This role suits a capable support technician who enjoys solving problems, communicating clearly and taking ownership of day-to-day client requests. You will work with the Podium IT team across helpdesk, remote support and planned onsite work.

Responsibilities - Respond to client support requests professionally and promptly;

- Troubleshoot Windows, Microsoft 365, devices, printers, networks and common business applications;
- Provide remote support and attend client sites when required;
- Document work, decisions and useful technical information;




- Escalate risk and complex issues clearly while remaining accountable for follow-through;
- Support healthcare practices and coordinate appropriately with clinical software vendors.

Skills - Robust customer service and written and verbal communication;

- Practical Windows desktop and Microsoft 365 support;
- Fundamental understanding of IP addressing, DNS, DHCP, Wi‑Fi, switching and routing;
- Structured troubleshooting and attention to detail;
- A security‑aware approach to identity, access and sensitive information;
- Ability to manage priorities and ask for help early.

📌 Level 1–2 IT Support Technician (Melbourne)
🏢 Podium It
📍 Melbourne