Level 2 Service Desk Engineer | Geelong Lead technical outcomes. Solve complex challenges. Make a real impact for clients. We're looking for an experienced Level 2 Service Desk Engineer to join our Geelong team.
This is an opportunity for a technically capable MSP professional who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients. If you're looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we'd love to hear from you.
Who We Are With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first- our clients and our team.
The Role
As a Level 2 Service Desk Engineer, you'll play a key role in supporting and maintaining a broad range of client environments. You'll be responsible for resolving complex technical issues, maintaining system stability, and delivering exceptional customer outcomes.
In This
Role, You'll Provide proactive and reactive support across diverse client environments
Troubleshoot and resolve infrastructure, server, networking and cloud-related issues
Maintain system continuity through monitoring, maintenance and preventative support
Manage incidents through to resolution, ensuring clients are kept informed throughout
Accurately maintain tickets, documentation and time records
Collaborate with account managers, project teams and other technical specialists
Act as an escalation point for more complex technical issues
Mentor and support junior engineers where required
Contribute to continuous improvement initiatives and best-practice service delivery About You You'll thrive in this role if you: Have 3-5+ years' experience supporting client environments within an MSP
Can confidently troubleshoot and resolve issues across servers, networking, Microsoft 365 and virtualised environments
Take ownership of technical issues and see them through to resolution
Have excellent communication skills and enjoy working directly with clients
Are proactive, organised and solutions-focused
Enjoy collaborating with others and sharing technical knowledge Strong Hands-on Experience With Windows Server environments
Microsoft 365 administration and support
Networking technologies, including firewalls, switching and routing
Backup and disaster recovery solutions
VMware and/or Hyper-V Highly Regarded Microsoft Azure
PowerShell scripting
Endpoint management and MDM platforms
Cybersecurity technologies and best practices
IP Telephony and unified communications solutions What We Offer Market-competitive salary that reflects your experience and capability A supportive, down-to-earth team environment
Birthday leave - celebrate your day, on us
Wellbeing leave - access up to two days per year from your personal leave balance
Ongoing technical development and certification support
Career progression opportunities across service delivery, projects, engineering and leadership pathways
Exposure to a broad range of technologies, industries and client environments
Challenging and rewarding work where your expertise is genuinely valued Why Join efex? This is a hands-on technical role suited to an engineer who enjoys solving challenging problems, taking ownership of outcomes, and becoming a trusted advisor to clients. You'll join a growing national MSP with the backing, resources and opportunities of a larger organisation, while still enjoying the support and culture of a close-knit local team.
Please note: All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
📌 Level 2 Service Desk Engineer (Geelong)
🏢 EFEX
📍 Geelong