About SIAX

SIAX Computing Solutions has been keeping Australian businesses running since 1985. Based in Hallam, we're a Microsoft Solutions Partner, ISO 27001-certified, and ranked #1 MSP in Australia & New Zealand on the Channel Futures MSP 501 — a list we've made three years running. We serve clients in healthcare, not-for-profit, and professional services, and we take that responsibility seriously.

We're a tight team that punches well above our weight. If you want to work somewhere your contribution actually matters — and where you'll be surrounded by people who care about doing the job properly — read on.

The Role

We're looking for a capable and confident Level 2 Support Engineer to join our managed services team. You'll be resolving complex technical issues and ensuring our clients experience the seamless, responsive IT support they've come to rely on.

This is a hands-on role with variety. No two days look the same, and you'll build real depth across a broad technology stack.

You'll be based on-site at our Hallam office five days a week, working closely with the team in person.

What You'll Be Doing

- Triaging and resolving support tickets across hardware, software, networking, and Microsoft 365 environments
- Troubleshooting Windows Server, Active Directory, Azure AD and endpoint issues
- Supporting client onboarding, device provisioning, and system configuration
- Collaborating with senior engineers on infrastructure projects and client solutions
- Documenting technical resolutions clearly in our PSA




- Communicating professionally with clients — you're often their face of IT
- Participating in after-hours support rotation as required

What We're Looking For

- 2–4 years of experience in a Managed Service Provider or similar IT support environment
- Strong working knowledge of Microsoft 365, Azure, Windows Server, and networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
- Experience with ticketing/PSA tools — HaloPSA a bonus
- Genuine problem-solving instinct — you dig in rather than pass it on
- Explicit, professional communication with both technical peers and non-technical clients
- Relevant certifications welcomed: Microsoft (MD-102, AZ-104, MD-102, SC-300)

What SIAX Offers

- Competitive salary package commensurate with experience
- Collaborative, no-politics team culture
- Exposure to a genuinely diverse client base across healthcare, manufacturing and professional services
- Clear career pathway into senior engineering and specialisation
- Ongoing training and certification support
- Stable, established business — 40+ years in the industry and still growing

Why This Role, Why Now We're growing — intentionally and carefully. We're not hiring to fill a seat; we're hiring because we want to extend the quality of what we deliver to more clients. If you're a Level 2 engineer who's ready to grow into something more, SIAX is a place where that can happen.

The position is full time Monday – Friday, 9am to 5:30pm.

Applicants must have a valid driver's licence and their own vehicle.

📌 Level 2 Support Engineer — Melbourne's Most Decorated MSP (Hallam)
🏢 SIAX Computing Solutions
📍 Hallam