WWT Australia is hiring a Strategic Engagement Manager to support our Australian Strategic Resourcing business, based in Sydney / Melbourne.

Responsibilities

- Manage consultants placed onsite with customers across Australia.
- Onboard consultants, hold regular 1‑to‑1 meetings, communicate and produce status reports.
- Serve as the escalation path for any issues for both resources and customers.
- Encourage use of WWT tools and processes and promote resource involvement with other WWT teams.
- Staff projects and manage utilization for customer engagements.
- Perform capacity planning and forecasting for future engagements.
- Coach and mentor engineering staff on best practices.
- Consistently reinforce WWT Core Values.
- Establish solid relationships with customers, the Account Management (Sales) teams, and internal teams worldwide.
- Conduct regular check‑ins, manage issues and concerns, and provide feedback to customers and team members; deliver weekly status reports to sales account teams and customers.
- Build relationships across the full sales cycle – Account Directors, Managers, AMs, hiring managers, etc.




- Help grow the Australia SR business by identifying additional staffing needs or business opportunities and sharing insights with sales teams.
- Work with SPAs to manage overall SR project health – including burn rates, weekly status, customer‑specific reporting, project financials, change orders and extensions.

Qualifications

- 5+ years of management experience, preferably in a professional services workplace.
- Strong knowledge of and proven experience with engagement management and resource management.
- Prior experience in the staffing or recruiting industry strongly preferred.
- Proven experience interacting with large, enterprise clients.
- Prior experience managing engineering teams or technical staff in a project execution capacity.
- Ability to work independently and solve customer‑facing problems.Strong communication skills (written, verbal, and presentation).

Benefits

- Health and wellbeing: Combined health insurance, employee assistance program, wellness program.
- Financial benefits: Competitive pay, profit sharing, life and disability insurance, tuition reimbursement.
- Paid time off: PTO & holidays, parental leave, sick leave, bereavement.

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📌 Strategic Resource Manager (City of Sydney)
🏢 World Wide Technology
📍 City of Sydney