About The Role Full time, 8:00 am – 4:00 pm As the first point of contact for the Autobody and Van Service Centre at Mercedes-Benz Melbourne, you will play a key role in delivering a professional, efficient, and customer focused experience across accident repair and commercial vehicle service operations. You will be responsible for managing incoming calls, coordinating service and repair enquiries, and ensuring customers are directed to the appropriate team members. This includes liaising closely with body shop estimators, service advisors, and workshop staff to support smooth workflow and accurate job management.

A key requirement of this role is experience using the iBody system, which is essential for managing autobody repair administration, job tracking, and workflow coordination. You will also be responsible for welcoming customers, maintaining a professional reception area, and ensuring all communication reflects the high standards of Mercedes-Benz Melbourne.

Key Responsibilities Answer all incoming calls promptly, professionally, and courteously

Manage service, repair, and accident related enquiries and direct them appropriately

Coordinate bookings and support workflow across the autobody and van service operations

Use the iBody system to manage repair jobs, documentation, and job progression tracking

Assist with administration including job cards, repair documentation, and internal communications

Liaise with service advisors, estimators, and workshop teams to support efficient operations

Greet customers and visitors in a professional and welcoming manner

Maintain a clean, organised, and professional reception area

Take and accurately relay messages in a timely manner Candidate Requirements Robust communication, customer service, and organisational skills





Professional presentation with a confident and polished phone manner

Experience managing a busy multi line switchboard

Proficiency in Microsoft Word, Excel, and email systems

Previous experience in automotive service, autobody, or repair centre reception highly regarded

Experience using iBody is preferred but not essential Ideal Attributes Highly organised with strong attention to detail

Able to manage competing priorities in a rapid paced workshop environment

Friendly, approachable, and customer focused

Strong team player who supports workshop and service operations

Committed to delivering a high standard of customer experience

Flexible and proactive in supporting operational needs Benefits Include Attractive remuneration package

Opportunity to work with a leading luxury automotive brand

Collaborative and supportive team environment

Career development and growth opportunities within LSH Auto

Ongoing training and professional development

Employee Assistance Program

Wellness perks including discounted gym membership and wellbeing support Why Choose LSH Auto Australia Operating in the capital cities of Sydney, Melbourne, and Brisbane, we are part of LSH Auto Group, the world’s largest Mercedes-Benz passenger vehicle dealer group, with more than 270 premium retail outlets across over 110 cities and a team of more than 24,000 employees globally. As a leader in the Australian automotive retail industry, we have been recognised in the AFR BOSS Best Places to Work awards, reflecting our ongoing commitment to being an employer of choice. Join us and become part of something special as we strive to deliver our vision: to become the benchmark for excellence in customer experience through living our values of Trust, Integrity, Teamwork, Relevance, and Social Responsibility.

📌 Mercedes-Benz Melbourne - Operations Receptionist
🏢 LSH Auto Australia
📍 Melbourne