- Hybrid flexibility - work from home up to 5 days per fortnight
- Join a brand-new transformation environment shaping modern digital services
- Contract - 6 month (with extension)

About the Role:

We’re looking for an experienced Service Designer to join a large-scale digital transformation program focused on delivering smarter, more user-centred services.

This role sits at the intersection of human-centred design and digital delivery, ensuring solutions are built around what users actually need—not just existing processes.

You’ll lead discovery, facilitate co-design, and stay embedded through delivery—helping teams deliver value early and iteratively in an agile environment.

Key Responsibilities

- Lead end-to-end discovery activities including workshops, co-design sessions, and user research
- Translate insights into journey maps, service blueprints, and opportunity areas
- Create backlog-ready user stories with clear, testable acceptance criteria
- Partner with product and delivery teams to define MVP scope and prioritisation
- Stay engaged through build and testing,



iterating designs based on feedback
- Build strong stakeholder relationships and influence decisions using user insights
- Challenge legacy processes and help drive future-state service improvements

About You

- Proven experience in Service Design / Human-Centred Design
- Strong facilitation and stakeholder engagement skills
- Ability to translate research into clear, actionable delivery artefacts
- Experience working in agile delivery environments
- Robust communication skills with both technical and non-technical stakeholders
- Ability to balance user needs with platform constraints

Nice to have:

- Experience with SaaS platforms (e.g. ServiceNow or similar)
- Exposure to digital transformation programs

What’s on Offer

- Initial 6-month contract with strong extension potential
- Hybrid working model – 5 days in office per fortnight
- Opportunity to contribute to a high-impact transformation program

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📌 Service Designer (Queensland)
🏢 AC3
📍 Queensland