We're looking for a process-obsessed Office Manager to run the operational backbone of the business — admin, culture, HR, and marketing/social — and to relentlessly question, tighten, and rebuild how we do things. This isn't a maintain-the-status-quo role. You'll assume every existing process is a draft until proven otherwise, and you'll own turning that scrutiny into documented, repeatable systems across the whole business.

About the Role

This is a hands-on, high-impact position for someone who can't leave an inefficient process alone. You'll oversee administration, client-facing colour selections, HR support, culture, and our marketing/social media presence — and you'll be the one designing, testing, and re-designing the systems that let everyone else focus on their best work. You report directly to the General Manager and act as a key operational partner across the business.

Key Responsibilities

Process ownership & continuous improvement

- Treat every existing process — admin, HR, marketing, client-facing — as something to be understood, questioned, and either validated or rebuilt. Nothing runs “because that's how it's always been done.”

- Map, write and maintain clear SOPs, checklists and workflows for every operational area of the business.

- Proactively identify inefficiencies and gaps, then design and implement better systems (digital tools, filing structures, approval flows, communication channels).

- Run a regular audit cycle: revisit implemented processes to confirm they're actually being followed and still fit for purpose.

Office administration & day-to-day operations

- Run day-to-day office operations: reception, mail, couriers, supplies, equipment, and workspace organisation.

- Coordinate meetings, travel, events and company activities.

- Act as first point of contact for staff on office policies, systems and procedures.

Culture

- Own initiatives that shape team culture: recognition, team events, onboarding experience,



internal comms.

- Act as a culture custodian — spot when morale, engagement or communication is slipping and act on it, not just report on it.

- Help embed company values into everyday operations and decision-making.

Marketing & social media

- Manage day-to-day marketing execution: social media content and scheduling, website updates, basic collateral.

- Maintain a consistent brand voice and posting cadence across channels.

- Coordinate with external marketing/design support where needed and keep marketing activity aligned with business priorities.

Client colour selections

- Guide clients through colour and finish selections for their joinery, acting as the main point of contact for this stage of their project.

- Maintain up-to-date sample ranges, supplier colour catalogues and selection tools.

- Document selection decisions clearly and hand off accurate specs to production.

- Identify and fix recurring friction points in the selection process (unclear options, slow turnarounds, miscommunication with production).

People & HR support

- Maintain personnel and office records; run onboarding/offboarding administration.

- Support recruitment coordination: scheduling, communications, documentation.

- Implement and communicate office policies, health & safety procedures and compliance requirements.

- Supervise or coordinate junior admin/office support staff where applicable.

What You Bring

Core capabilities

- Process-driven by default: your instinct is to question how something works before you accept it,



then document and improve it.

- Intuitive operator: you anticipate needs, read the room, and act without being asked.

- Confident challenger: comfortable pushing back on existing ways of working, including from leadership, when you can see a better way — backed by clear reasoning.

- Strong problem-solver: you find practical solutions quickly and escalate appropriately.

- Excellent written communication: you draft explicit policies, procedures, emails and social content.

- Comfortable in a client-facing role, with the patience and taste to guide people through colour/finish decisions.

Experience & skills

- 3 years in an office management, operations, or business administration role (or similar), ideally with exposure to HR, marketing or culture initiatives.

- Demonstrated experience writing and implementing SOPs, workflows or process documentation — with examples of processes you've redesigned, not just maintained.

- Comfortable managing social media/basic marketing content and scheduling.

- High proficiency with office and productivity tools (Microsoft 365, AI tools, CRM/practice management tools).

- Strong organisational, time-management and prioritisation skills; comfortable juggling multiple priorities across very different domains.

What we offer

- A pivotal role where your judgment directly shapes how the business runs — not just administers it.

- Leadership that expects and rewards initiative, challenge and structural change, not just execution.

- Competitive salary commensurate with experience.

Location & Hours

- Onsite in our Townsville office/showroom (Garbutt).

- Full-time, minimum 38 hours per week, Monday–Friday, core hours 8:30am–5:00pm.

If this sounds like the opportunity for you, we invite you to apply by submitting a cover letter and resume.

Contact us at @tcjoinery.net.au if you have any questions.

📌 Office Manager (Garbutt)
🏢 Townsville Cabinetmaking and Joinery
📍 Garbutt