Officer, Client Engagement (South Hedland) Full-time Permanent Associate Posted 03 Jul 2026 Description Work with Impact. Be Connected. Live the Pilbara Experience. Learn, Lead, and Thrive.

About Us PCLS has regional offices in Karratha, Roebourne, South Hedland, and Newman.

We offer a range of services, including:

- Legal Services - Financial Counselling - Tenant Advice and Education Service - Housing Support - Domestic Violence Advocacy & Support - Redress Support - Settlement, Engagement and Transition Services (SETS) About the Opportunity We are seeking a proactive and client-focused Client Engagement Officer to be the first point of contact for clients, visitors, and stakeholders. This role is based in our South Hedland office and is key to ensuring a positive client experience while supporting efficient office operations and accurate client data management.

Key Responsibilities Client Engagement and Reception - Act as the first point of contact, providing professional, respectful, and empathetic service - Manage client enquiries via walk-ins, phone, and online channels - Conduct initial client intakes in line with procedures - Record and triage referrals, ensuring timely follow-up - Maintain a welcoming and culturally safe reception workplace - Direct enquiries to appropriate team members Administrative Support - Provide day-to-day administrative support, including correspondence, scanning, filing,



and data entry - Maintain accurate and confidential client records - Manage and coordinate meeting room bookings - Monitor and action the administration inbox About You - Strong communication and interpersonal skills - Ability to manage sensitive information with confidentiality and professionalism - High level of organisation and attention to detail - Experience in administrative or client-facing roles (preferred) - Ability to work both independently and as part of a team - Experience with databases or case management systems (desirable) What We Offer - Supportive and team-oriented team environment - Opportunity to make a meaningful impact in the community - Annual leave (5 weeks) with 17.5% annual leave loading - Additional 0.5% superannuation - Regular supervision and professional development and training opportunities - Access to not-for-profit salary packaging - Air conditioning and dependent allowance (if eligible) - Salary Packaging available (tax incentives) - Gifted leave over Christmas and New Year Inclusion, Diversity and Equity Statement PCLS is passionate about embracing diversity and creating an inclusive and welcoming workplace. PCLS encourages Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, religion, and sexual orientation to apply. We are a child-safe organisation.

📌 Officer, Client Engagement (South Hedland) (Albany)
🏢 Rgit Australia
📍 Albany