We’re Hireup, delivering disability and aged care support as it should be.

Our story. It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a valuable life for everyone.

Support as it should be. We’re Hireup and we’ve supported thousands of clients and support workers across Australia. Now, we’re on a mission to ensure that people living with disability and elderly Australians can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.

The ask? Our mission sets a new standard for disability and aged care support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the ‘power of yes’ and push for the best (we might not always get it right!) but we’ll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What You’ll Do - Operations Partner (Providers)

Location: Wynyard (Sydney CBD - 2 office days per week)

As part of the Providers team, you will play a key role in delivering reliable day-to-day operations while improving how we work as we grow, and make sound decisions in moments that matter.

You’ll balance the needs of clients, providers, workers and internal teams. You will operate with clear guardrails, with the autonomy to resolve issues, prioritise work, and escalate when needed





- Operational Execution: Manage bookings, enquiries, and disputes with accuracy and urgency to ensure seamless service delivery.
- Incident & Escalation Management: Act as a key point of contact for incidents, concerns and complaints through to resolution.
- Stakeholder Management: Balance the competing needs of clients, providers, and workers by applying sound judgment to resolve complex or sensitive situations.
- Proactive Oversight: Monitor platform activity and booking trends to identify risks and intervene early, ensuring operational quality and provider performance.
- Process Optimisation: Identify and implement enhancements to systems and service delivery to drive operational efficiency and scalability.
- Project Activity: Contribute to key operational projects as the Hireup for Providers service offerings evolves

Your Background

- Demonstrated Experience: Proven experience in an operational or coordination role (within the disability/aged care sector is highly advantageous)
- High-Volume Efficiency: Comfortable managing high-volume ticket queues without sacrificing quality or accuracy.
- Exceptional Communication: Ability to communicate to various stakeholders including clients, families, service providers etc.
- A Proven Escalation Owner: You have a strong track record as the primary point of contact for managing complex incidents,



candidate concerns, and complaints end-to-end through to resolution.
- A Systems-Minded Problem Solver: You don't just follow a script or put out fires. You look at the whole picture to identify root causes, navigate operational hurdles, and remove friction to get candidates active on the platform faster.

Why Should You Join? You’ll have the opportunity to join our story and develop the next chapter of your own. You’ll become a critical part of a purpose-driven team, delivering our mission for people with a disability and elderly Australians. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish.

You Will Get:

- Opportunities to develop - we are always learning!
- We’re a hybrid organisation, working together in our offices 2 days a week including Thursdays
- Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
- Allowances to support you in your work set up and professional development
- Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability and aged care support as it should be Apply now through the button below or please contact Shanice for any enquiries via [email protected]

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.

📌 Operations Partner (Hireup for Providers) (Sydney)
🏢 Hireup
📍 Sydney