We are a global alternative asset manager specialising in private credit, real estate and hospitality. We lend to property, corporate and specialty finance sectors and provide corporate advice.

We have a team of over 800 professionals across locations in Australia, China, Hong Kong, Recent Zealand, Singapore and the United States. For more information visit:

About the role

The responsibility of the Receptionist/Administration Assistant is to maintain a high professional standard of customer service as the first point of contact for customers, retailers, contractors and industry suppliers. To provide accurate communication to internal staff & retailers along with administrative support for all departments of the Centre Management office, based at Top Ryde Shopping Centre.

- Serve as the first point of contact for customers, retailers, contractors, and suppliers by managing front desk operations, enquiries, feedback, and centre communications in a professional and customer-focused manner.
- Provide comprehensive administrative support to the Centre Management team, including managing office supplies, maintaining databases and records, coordinating mail, updating staff calendars, and supporting marketing and tenant documentation.
- Support centre operations and compliance by coordinating contractor sign‑ins, monitoring incidents,



maintaining the Lost & Found register, managing mobility unit hires, and assisting with workplace health and safety procedures.
- Assist with financial and income administration by raising purchase orders, processing invoices, setting up vendors, preparing tenant billings, and supporting rent collection and arrears management processes.
- Support sales collection and reporting functions by gathering monthly and audited sales data, maintaining accurate records in the Property Management System, preparing reports, and assisting with tenancy and leasing‑related reporting requirements.

Qualifications and Experience

Experience

- Have an administrative background with strong customer service focus
- Retail Shopping Centre industry experience highly regarded
- Preferably have a solid and sound knowledge of administration systems such as Property Management System

Capabilities

- High attention to detail
- Proficiency with Microsoft Office suite of programs
- Ability to work independently to achieve goals and objectives
- Proactive in problem solving and management of various situations that may arise
- Strong verbal and written communication skills in order to effectively liaise with customers, retailers and contractors

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📌 Receptionist / Administration Assistant (City of Ryde)
🏢 MA Financial Group
📍 City of Ryde