Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape creative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long‑term net zero emissions by 2030.

Key Responsibilities

- Serve as the first point of contact for consumer customers reporting service faults or disruptions
- Progress faults through repair, restoration, workaround or escalation pathways to achieve timely outcomes
- Apply service recovery principles to support customers impacted by loss of service
- Champion the use of approved workflows, guided flows and system prompts to ensure consistent fault handling and customer outcomes
- Follow standardised decision paths to support accuracy, compliance and efficiency
- Deliver a calm, empathetic and professional experience, particularly during high‑impact interactions
- Translate technical information into simple, customer‑friendly language
- Tailor communication to customer needs, vulnerability indicators and level of understanding
- Balance quality, care and efficiency,



aiming for first‑time resolution where possible
- Confidently use multiple systems and knowledge tools in a fast‑paced environment
- Meet quality, assurance and audit expectations, including correct fault classification

Capabilities & Experience

- Experience in customer service, technical support or fault‑resolution environment
- Strong problem‑solving and diagnostic skills
- Ability to manage complex or emotionally charged conversations with empathy
- Confidence using structured workflows, guided system flows and multiple tools
- Commitment to customer advocacy, compliance and consistent execution

Compensation & Rewards

We offer a highly competitive salary package aligned with the Australian market, complemented by performance‑based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.

Global Exposure & Impact

At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world‑class practices, transformative technologies,



and the chance to shape solutions that have a real impact — locally and globally.

Leadership & Supportive Environment

Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.

Career Growth & Learning

With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadership roles.

Inclusive Culture & Values

- Integrity
- Excellence
- Responsibility
- Pioneering Spirit
- Unity

The TCS Community in Australia and Beyond

- Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
- Local presence: A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare, telecom, and more.
- Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
- Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.

Who We Are (Culture)

- e who are:Passionate about technology and transfo
- rmationDriven by curiosity, innovation, and continuou
- s learningExcited to work in a collaborative, purpose-driven e
- nvironmentMotivated by delivering real impact for clients, communities, a

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📌 Customer Service Representative (Melbourne)
🏢 Tata Consultancy Services
📍 Melbourne