DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

Job Description

The National PIAWE Team Leader is responsible for leading a dedicated team of PIAWE specialists. This role focuses on day-to-day leadership, oversight, coaching, and ensuring compliance while fostering a strong culture of customer service and teamwork.

The National PIAWE Team Leader is responsible for leading the PIAWE program ensuring the accurate calculation of Pre-Injury Average Weekly Earnings (PIAWE) to support weekly compensation payments for injured team members across Australia. This involves detailed analysis of pre-injury earnings and ensuring all assessments comply with relevant state legislation, regulations and guidelines.

Key Responsibilities

People Management

- Lead and manage a team, ensuring high performance and continuous development.
- Coach and mentor team members to improve skills, knowledge, and outcomes.
- Deliver ongoing training and development initiatives to build team capability.

Claims Management

- Understand all self-insurance and business requirements for effective case management and PIAWE calculations.
- Provide expert technical support to the team, ensuring accurate and timely claim decisions aligned with legislative and regulatory requirements.
- Oversee the end-to-end processing of PIAWE, ensuring compliance with regulations and company policies.

Customer Service

- Respond promptly and professionally to phone calls and queries from key stakeholders,



ensuring high-quality customer service.
- Provide guidance and support to Case Managers in managing challenging stakeholder interactions relating to weekly and ongoing entitlements.
- Support team members in handling difficult communications while maintaining service excellence.

Risk and Compliance

- Ensure strict compliance with all applicable workers’ compensation legislation, self-insurance requirements, and organisational policies.
- Maintain up-to-date knowledge of relevant legislative and regulatory changes and ensure this is communicated effectively within the team.
- Proactively identify potential risks and manage risks related to claims and collaborate on mitigation strategies.

Teamwork & Coaching

- Contribute to a positive, supportive team environment that fosters open communication, shared learning, and collective accountability.
- Lead and facilitate team meetings, training sessions, and continuous improvement initiatives to drive team development.
- Promote collaboration, accountability, and ongoing improvement within the team by providing coaching, feedback, and support that enhances both individual and team performance.

The Skills You’ll Bring

Education

- Territory or relevant qualification in a health or related field (highly desirable)

Experience

- Demonstrated experience leading teams within self-insured workers’ compensation schemes or similar environments.
- Proven expertise in managing workers’ compensation claims under self-insurance frameworks, including compliance with relevant legislation and internal policies.
- Proven experience in calculating PIAWE in different jurisdictions.

Skills

- Excellent problem-solving, negotiation,



and decision-making abilities.
- Ability to adapt quickly and effectively to change in a complex, fast-paced environment.
- Solid knowledge of medical and paramedical terminology and injury treatment processes.

Competencies

- Analytical Skills: Ability to assess complex information and make informed decisions.
- Attention to Detail: Strong organisational skills with a focus on accuracy.
- Problem-solving: Ability to identify issues and implement effective solutions in a timely manner.
- Empathy: Understanding the challenges injured workers face and providing compassionate support.

Our Culture And Benefits

- Extensive resources to support your onboarding and continual development including DXC University.
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
- More time to do the things you love with flexible leave options, including purchased leave.
- Take time to give back with charitable and emergency services volunteer days.
- Well-being matters to us and our Employee Assistance Program is there to support you and your family.
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts.

We are an Equal Opportunity Employer

DXC is proud to be an equal prospect employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

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📌 Worker's Compensation PIAWE Lead (City of Sydney)
🏢 Dxc Technology
📍 City of Sydney