Introduction

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcome drivers – people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We are looking for a motivated and customer‑focused Eligibility Fast Track professional to join our Workers Compensation team. In this role, you will be responsible for fast tracking the assessment of claims that are not being disputed by the employer, helping to ensure injured workers receive prompt support and timely outcomes. You will work closely with both workers and employers to confirm injury details, explain return‑to‑work requirements, entitlements and ongoing claims processes, and ensure claims are registered promptly and accurately. A key part of the role will also include activating provisional payment entitlements for mental injury claims in line with relevant requirements. This role plays an important part in delivering a supportive, efficient and responsive claims experience.

Key Responsibilities





- Fast track the assessment of claims that are not disputed by the employer
- Liaise with workers and employers to gather and confirm injury details
- Support the return‑to‑work process by explaining obligations, entitlements and next steps
- Ensure timely and accurate registration of claims
- Activate provisional payment entitlements for mental injury claims where applicable
- Maintain clear, professional and empathetic communication throughout the claims process
- Work collaboratively with internal stakeholders to support efficient claim progression
- Follow established processes, guidelines and compliance requirements
- Deliver a high standard of customer service to all parties involved

About You

To be successful in this role, you will bring:

- Previous experience in Workers Compensation or insurer environments
- Strong time management and organizational skills
- A background in customer service‑based roles
- The ability to communicate clearly and professionally with a range of stakeholders
- A strong sense of teamwork and collaboration
- A proactive approach and willingness to learn
- Attention to detail and the ability to manage multiple priorities

What We Can Offer

- Hybrid working
- Flexible schedule
- A 9‑day fortnight option
- Reward and recognition events
- A collaborative workplace culture built on friendly, flexible and supportive team values
- Great team support and rewarding opportunities
- Ongoing education and development
- A structured career development pathway

Why Join Us?

This is a great opportunity for someone who enjoys working in a fast‑paced, people‑focused environment and wants to make a meaningful difference in the claims process. If you are passionate about helping people, thrive in a team environment, and want to build your career in Workers Compensation, we’d love to hear from you.

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📌 Case Manager - Fast Track (Melbourne)
🏢 Gallagher Bassett
📍 Melbourne