Junior Reservations/Ground Crew, Cairns

Casual position available.

Nautilus Aviation, based in Cairns, Far North Queensland, is a leading aviation operator with a reputation for excellence and an outstanding safety record. We deliver unforgettable tourism experiences and commercial helicopter services across a diverse range of industries.

With a fleet of over 40 modern piston and turbine helicopters across five operating bases, our aircraft include R44, Bell 206/206L, Bell 407, Bell 412, Bell 212, and Airbus H130 and H125.

At Nautilus, we pride ourselves on professional service, strong customer focus, and an unwavering commitment to safety — but just as importantly, we genuinely enjoy what we do.

We’re seeking a junior team member aged up to 21 years to join our Cairns team in a Casual, long-term role. This position suits someone looking to settle into a consistent role and become a valued part of a close-knit team.
Pay and conditions will be in line with the applicable award.

About the Role

Our Heli Crew are the face of our operation — passionate, hands-on, and ready to jump in wherever needed. This is a true all-rounder role combining reservations, customer service, and ground crew duties.

You’ll be helping create incredible experiences for our guests while keeping operations running smoothly and safely.

What You’ll Be Doing

- Delivering a warm, professional and memorable experience to every guest

- Handling reservations, sales enquiries, and bookings (phone, email, and walk-ins)

- Preparing itineraries for individual and group bookings

- Processing payments and managing booking systems





- Coordinating daily operations to maximise efficiency (including transfers and flight schedules)

- Leading check-ins and conducting safety briefings

- Assisting with ground operations, including loading and unloading passengers

- Supporting offsite events and promotional activities

- Maintaining up-to-date product knowledge

- Adhering to all safety procedures and CASA regulations

About You

- You’re a people person who enjoys delivering great customer experiences

- You’re organised, proactive, and can think on your feet

- You thrive in a fast-paced environment and don’t mind getting your hands dirty

- You’re a team player who takes pride in doing things properly

- You bring a positive attitude and a strong safety mindset

- You’re looking for a reliable, long-term role rather than short-term or seasonal work

Essential Requirements

- Minimum 1 year experience in a tourism customer service role

- Strong computer skills (experience with Take Flight or similar systems is an advantage)

- Excellent communication and administrative skills (Bilingual communication is an advantage)

- Physically fit and capable of lifting heavy items as part of day-to-day ground operations

- Ability to work weekends and public holidays (this is essential)

- Must be legally eligible to work in Australia

- Ability to obtain an Aviation Security Identification Card (ASIC)
(includes police check and drug & alcohol screening)

Why Join Us?

- Work in one of Australia’s most stunning locations

- Be part of a supportive, energetic, and close-knit team

- Enjoy a role that mixes office work with hands-on operations

- Build a long-term career in a unique and exciting industry

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📌 Junior Reservations/Ground Crew (Cairns North)
🏢 Nautilus Aviation
📍 Cairns North