Contact Information
- Location: Cnr Memorial Drive & Endeavour Boulevard, North Lakes, QLD, 4509, Australia
- Job Category: Skilled
- Employee Type: Permanent (PERM)
- Contact Phone: 0413 537 240
- Contact Email:
[email protected]
Purpose of the Role
As our new National Repair Relationship Manager, you will lead, coach & mentor a team of Repair Relationship Consultants, ensuring the team effectively manages the performance of our national building supply chain. Working collaboratively with the National Network Manager, you will ensure the team are managing our suppliers effectively, proactively and in our best interests.
Responsibilities
- Lead a team that executes against our frameworks to ensure that the home building supply chain delivers the expected performance and capability for the business.
- Monitor, coach & mentor to ensure the team adheres to frameworks, while maintaining high performance with high integrity.
- Detect, report and remediate risks identified within the home network ensuring compliance with relevant legislative & regulatory requirements including industry codes.
- Contribute to the operational delivery of the operational plan that supports the C&A; divisional strategic objectives.
- Develop & maintain effective relationships with both internal & external stakeholders, while driving cross-functional collaboration with the claims & assessing functions.
- Contribute to the quality and performance management frameworks, ensuring that compliance is maintained in the execution of performance management activities.
Qualifications
- 5+ years’ operational management experience with a proven ability to manage supply chain performance.
- Understanding of regulatory & legislative requirements related to the Insurance industry.
- Strong negotiation & influencing ability, along with strong tactical & strategic decision‑making ability.
- Exceptional interpersonal skills and the ability to build & sustain effective relationships.
Benefits
- Location: North Lakes – save the long commute to Brisbane and work close to home.
- High performance rewards through bonuses and other perks.
- Leave options including volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave.
- Learning and professional development opportunities.
- Volunteer opportunities through the A&G; Difference program.
- Well‑being support with a healthy mind and body hub, mental‑health support and fitness discounts.
- Regular celebrations at on‑site events, family fun days and annual celebrations.
- Access to A&G;’s employee reward and recognition platform with personalised rewards, peer‑to‑peer recognition, exclusive discounts across more than 600 retailers and a comprehensive recognition program.
About Auto & General
Auto & General (A&G;) is the fastest‑growing major motor and home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our products include Car, Motorcycle, Home, Contents, Pet and Travel, delivered through Budget Direct and partnerships with leading brands such as ING, Qantas, Virgin Money and Coles Insurance.
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📌 National Repair Relationship Manager (North Lakes)
🏢 Auto
📍 North Lakes