Who we are For over 80 years, Royans has been a trusted name in transport accident repairs. With 27 locations across Australia and New Zealand and a proud family business heritage, we've built a supportive and friendly workplace where every team member feels valued and respected. Our team's commitment and dedication continue to drive our success, making Royans a rewarding place to build your career.

At Royans Newcastle, we are looking for an organised Reception and Claims Support Officer to be the first point of contact for our customers and visitors and to support our busy team. Reporting to the Office Manager, this is a varied, hands-on role where you will manage reception, support the claims process, and provide general administration to help keep the branch running smoothly and efficiently.

About the role

Key Responsibilities

- Greet visitors, answer phones, direct calls, and respond to emails and client enquiries.
- Be a key point of contact for insurers and assessors, helping coordinate paperwork and claims information.
- Open and distribute incoming mail and general emails.
- Prepare documents and information for managers, including invoices, weekly production reports and other simple reports as required.
- Type estimator quotes and enter data into our systems as it becomes available.
- Create, maintain and close job files (electronic and hard copy), ensuring information is accurate, up to date and easy to find.
- Enter, check and close job sheets in a timely and accurate manner.
- Assist with basic accounts receivable tasks, such as checking invoices and following up on payments, as directed.
- Undertake general office duties such as copying/printing, shredding, ordering office supplies, preparing correspondence and banking.




- Assist with onsite events and branch activities.
- Follow workplace health and safety procedures and contribute to a clean, safe and positive work environment.

Full training in our systems and processes will be provided.

What you’ll bring

- Previous experience in administration, reception or customer service.
- Strong attention to detail and good numerical skills, with the ability to spot and correct errors.
- Valuable organisational and time management skills, with the ability to prioritise and meet deadlines.
- Clear, confident communication skills (phone, in person and email) and a professional, helpful manner.
- Comfortable using office software (e.g. Microsoft Office) and able to learn new systems.
- Experience with accounting software (e.g. iBody, MYOB, Xero or similar) is an advantage but not essential.
- A positive, team-focused attitude, resilience, and a willingness to learn and take on new responsibilities.
- Reliability, integrity and a strong work ethic – someone who follows through and takes pride in their work.

What we offer

- Negotiable hourly rate that reflects your experience
- Job security with an 80‑year‑strong, growing business
- Recognition programs
- Retail discounts with 500+ brands
- 24/7 counselling and wellbeing support for you and your family
- Regular BBQs, celebrations and team events
- Training and career paths
- Provided uniform
- Clean, safe, family‑friendly workshop where everyone belongs

Ready to join us? If you have the experience and qualities and are ready to join a supportive team, apply now!

When back on the road means back to business. Choose Royans.

Please view our website for further information on Royans at www.royans.com.au

📌 Reception and Claims Support Officer (Newcastle)
🏢 ROYANS TRANSPORT ACCIDENT REPAIRS
📍 Newcastle