In this role, you will manage a portfolio of clients while delivering end-to-end recruitment solutions and exceptional service to both clients and candidates.

This is a dynamic, relationship-focused position where you will play a key role in driving growth, maintaining strong partnerships, and ensuring high-quality service delivery across your accounts.

Client Details

We are the world's leading recruitment agency with more than 32,000 passionate full-time employees in thousands of branches across 60 countries. We are committed to connecting organisations with the talent needed to succeed.

In Australia, our network of offices across the country allows us to support you no matter where you are. Our local teams understand the Australian market and are busy connecting people with jobs and jobs with people every day.

Every year in Australia alone, we help thousands of people get into exciting new careers. At any given time, we have over 2,500 temporary employees working for us and each year we place more than 1000 people into full time permanent roles.

Description

Client Relationship Management

- Act as the primary point of contact for your client portfolio
- Build and maintain strong, long-term relationships to drive satisfaction and retention
- Conduct regular meetings and business reviews, providing insights and service updates
- Identify opportunities to grow existing accounts through tailored workforce solutions

Recruitment & Talent Acquisition
- Manage the end-to-end recruitment process, from sourcing to placement
- Screen and interview candidates aligned to client requirements
- Maintain a strong candidate pipeline to meet current and future demands

Candidate Care




- Provide a high level of support and engagement throughout the candidate lifecycle
- Drive retention through consistent communication and recognition initiatives

Service Delivery & Coordination
- Work collaboratively with internal teams, including Payroll and the National Account Manager
- Ensure seamless service delivery and effective communication between stakeholders

Issue Resolution
- Respond to client and candidate queries in a timely manner
- Proactively identify risks and implement solutions to maintain service quality

Revenue Growth & Business Development
- Identify opportunities to upsell and cross-sell services
- Achieve revenue, growth, and retention targets
- Target key organisations to support market expansion and new business
- Contribute to marketing initiatives and client engagement strategies

Reporting & Continuous Improvement
- Prepare reports and updates for the National Account Manager
- Provide insights and feedback to support continuous improvement of processes and service delivery

Profile

- Previous experience in recruitment, account management, or a client-facing role
- Previous experience in Blue Collar recruitment
- Strong relationship-building and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Results-driven with a focus on service excellence and growth
- Proactive, solutions-focused, and a solid team player

Job Offer

- Opportunity to work with a global industry leader
- Supportive team environment and strong internal collaboration
- Career development and growth opportunities
- A role where you can make a real impact with clients and candidates

If you're ready to take the next step in your recruitment career, apply now and be part of a team that's shaping the future of work.

📌 Recruitment Account Manager (Sydney)
🏢 Adecco
📍 Sydney