Job Type: Full-time

Job no: V15149

n Work type: Fixed Term Full Time, Ongoing Full Time

n Location: Multiple locations

n Categories: Registration

n The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring that only health practitioners who have the skills, qualifications, and knowledge to provide safe care are registered.

n The health professions regulated under the national scheme each have five core registration standards . Registration standards define the requirements that applicants and registrants need to meet to be registered. These standards are an important part of regulation for each profession.

n We are looking for flexible and dynamic people to join the Case Management team in the Registration function. The successful applicant(s) will be responsible for the management of a variety of applications and renewals with varying degrees of complexity. The role also involves monitoring and compliance management of inherent restrictions.

n These roles require robust verbal and written communication as engagement with various stakeholders including health practitioners and Boards is required to assist gathering information for the assessment of applications for registration.

n We have a number of exciting ongoing and fixed-term Regulatory Officer opportunities available at Levels 3 and 4. We're seeking motivated individuals to join our teams, with a preference for candidates based in Canberra, Adelaide, Melbourne,



Sydney and Hobart while we remain open to considering ideal candidates in other locations. We are also looking to use this process to create a merit list for future vacancies.

n In this role you will:

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- Accurately assess and process applications for registration of health practitioners consistent with legislation, policy and procedures to ensure they are eligible and suitable for registrationn
- Provide exceptional customer service through timely and professional management of enquiries, applications, and stakeholder interactions, consistently meeting service delivery standards and customer expectationsn
- Prepare recommendations to delegates and agenda papers to Boards for registration mattersn
- Demonstrate high-quality verbal and written communication skills when engaging with health practitioners, co-regulatory bodies, and other stakeholders, ensuring enquiries and regulatory matters are managed professionally, accurately, and promptlyn
- Deliver outcomes within established KPI timeframesn
- Collaborate across registration teams to assist with workload demands during peak periodsn
- Take a proactive approach to identifying and responding to administrative priorities and business needsn




- As a level 4 Regulatory Officer you will be responsible for the case management of complex and high-risk applications and renewals of registration which may include criminal history, health impairments, performance concerns, conduct issues and disciplinary registration history as well as supporting your team members by providing advice and sharing knowledgen

n As the ideal candidate, you will:

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- Have experience drafting Board agenda papers, outcome notices and emailsn
- Be proficient in using a range of software applications including Microsoft Office, Salesforce and Content Managern
- Have excellent written and verbal communication skills, supported by the ability to build effective relationships and communicate confidently with diverse stakeholders.n
- Have initiative and the ability to work independently as well as in a team environment to deliver outcomes and objectivesn
- Have strong analytical skills with the ability to interpret and implement legislation, standards, policies, and guidelinesn
- Demonstrate commitment to Ahpra's core values; Integrity, Respect, Collaboration and Achievement.n

n You can read more in the attached role description for the following roles:

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- Work/life balance with the flexibility to work both in the office and at home – the best of both worlds.n
- A friendly and supportive working culture with an active social club.n
- Discounted Corporate Private Health arrangements and discounted gym membershipsn
- Attractive salary for the following roles:n

📌 Regulatory Officer - Registration (Sydney)
🏢 Australian Health Practitioner Regulation Agency
📍 Sydney