About The Role

To manage the day‑to‑day operational functions within the Reception Guest Relations Teams and support GR Central (Switchboard, MRBS, Admin) when required. To also command a strategic outlook to innovate and enhance Guest Relations operations.

What You’ll Do

- Provide supervisory guidance and support for Reception teams, including resolution handling, feedback management, standards & client service delivery.
- Co‑ordinate catering, audio‑visual and equipment requirements requested by the client with third‑party providers.
- Manage MRBS – assist with booking future and same‑day reservations, cancellations and/or amendments to bookings as per the client’s requests.
- Support the Guest Relations Managers with providing feedback for Senior Associate’s performance reviews and personal development goals, ensuring objectives are met by the team and clear understanding of department’s KPIs.
- Lead by example: encourage and motivate staff, provide constructive feedback and corrective coaching when needed, with a solutions‑focused mindset.
- Assist administrative duties: work order reporting or project work such as recruitment, development coaching, rosters/breaks, monthly reporting, timesheets, leave management and ensuring team grooming is in line with style standards.
- Provide leadership support in the absence of the Guest Relations Manager, including sharing client or colleague feedback in a timely manner.
- Project lead for workplace activations,



Toolbox Talk training and communications meetings; contribute to online platform posts and engage with client activations to benefit CBRE and Macquarie.
- Gain knowledge of key personnel and vendors locally/regionally within CBRE & Macquarie (Catering, Facilities Management, Tech, Procurement, Executive Committee and Directors).
- Maintain roster flexibility and availability for VIP client events and team leave.
- Ensure strict compliance with client/company WHS policies and access relevant WHS resources.
- Report all incidents within specified timeframes.
- Carry out, report and record monthly and quarterly inspections, ensuring accurate remediation of defects or non‑compliances, liaising with correct vendors and partners.
- Where applicable, induct vendors to site‑specific situations and keep records.
- Carry out comprehensive and effective work safety and risk mitigation procedures, including Harbor observations.
- Carry out and keep records of safety and spot checks demonstrating commitment to WHS.
- Setup WFH (if applicable) and equipment to adhere to company’s WHS standards.

What You’ll Need

- Leadership, delegation and management / supervisory skills.
- Robust organisational and time‑management skills and high level of attention to detail.
- Strong verbal and written communication skills – ability to communicate at all levels.
- Excellent personal presentation.
- Complaint handling – able to resolve problems as they arise in an appropriate manner.
- Experience in a corporate or five‑star hotel environment or event management.
- Administrative skills – Word, PowerPoint, Zoom, Excel and Outlook are desirable.

EEO Statement

We welcome all applicants.

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📌 EOI: Guest Relations Executive - Melbourne
🏢 CBRE Asia Pacific
📍 Melbourne