Omnidian Australia are looking for a Service Engineer to join our Remote Services team, supporting residential solar and battery systems across Australia. This is an opportunity to combine your technical expertise with customer focused problem solving in a fast growing renewable energy business.

This is a fully remote role, offering the flexibility to work from anywhere along Australia's east coast while supporting customers nationwide

About the Role

As a Service Engineer, you'll take ownership of complex solar and battery service cases from start to finish. You'll investigate faults, coordinate with installers and manufacturers, support customers through technical issues, and ensure every case is resolved efficiently and professionally.

No two days are the same - you'll balance technical troubleshooting, stakeholder communication and continuous improvement while helping deliver an outstanding customer experience.

What You’ll Be Doing

- Manage complex solar and battery service cases from initial enquiry through to resolution.
- Diagnose technical faults and coordinate effective solutions.
- Monitor service tickets and meet service level agreements.
- Liaise with customers, installers, manufacturers and internal teams.
- Review technician reports and documentation to ensure quality and accuracy.
- Escalate high-risk or complex issues where required.
- Support continuous improvement initiatives across our service operations.
- Contribute to our technical support function and maintain accurate system records.

About You You'll be a confident problem solver who enjoys working in a fast-paced technical environment.

Ideally you'll have

- Engineering,



electrical trade or another relevant technical qualification.
- Experience within solar, battery, electrical or another technical service industry.
- Strong troubleshooting and analytical skills.
- Experience managing customer or technical escalations.
- Excellent communication and stakeholder management skills.
- Strong organisational skills with exceptional attention to detail.
- A cooperative approach and passion for delivering outstanding customer outcomes.

About Omnidian & Solar Service Guys At Solar Service Guys, an Omnidian company, we're passionate about making renewable energy simple, reliable and accessible. As one of Australia's leading providers of solar and battery maintenance, repair and support services, we help homeowners and businesses maximise the performance of their renewable energy systems throughout their lifecycle.

Backed by Omnidian, a global leader in solar performance assurance, we combine local expertise with world-class technology, data insights and customer support. Together, we manage and protect thousands of solar and battery systems, partnering with manufacturers, retailers, installers and energy providers to deliver exceptional service across Australia.

Our people are at the heart of everything we do. We foster a collaborative, supportive and values-driven culture where innovation is encouraged, continuous learning is celebrated, and everyone has the opportunity to make a meaningful impact on the transition to clean energy.

Whether you're solving technical challenges, supporting customers or driving operational excellence, you'll be joining a team that's helping build a more sustainable future.

📌 Remote Service Engineer (Brisbane)
🏢 Omnidian Australia
📍 Brisbane