Position Description – Residential Care Officer (ANZSCO 411715) Our client is a well-established registered Australian NDIS provider delivering individualised in-home care and supported independent living accommodation, located in Underwood, Queensland. They now seek a Residential Care Officer to join their operations in Underwood, Queensland.

The Role

This is a full time role with an annual salary of $80,000 - $100,000 plus superannuation, and involves the following tasks: Build strong relationships with various support, community, and clinical groups, allied health and medical team. Work with internal and external stakeholders to ensure quality outcomes. Work closely with intake staff to match participants.

Roaster, allocate and train support staff to meet each participant’s needs, monitoring work practices and escalating any concerns to management. Build staff capability and wellbeing, including coaching on positive risk-taking, applying the NDIS Workforce Capability Framework, and monitoring for burnout and workplace risk factors such as high turnover or shift changeovers. Collaborate and consult with the participant on a required staff member.

Undertake a review of environment and staff with the participant. Guide and adjust work practices using a positive approach to coaching and build capacity in participants as relevant. Focus on supporting participants to direct their lives, not just their services (for example, crisis and resilience development).

Assist participants in developing knowledge, experience, and connection with their community and broader systems of support. Coach the participant through challenges. Model and reinforce values in organisational culture and practice.

Assist participants in working towards their NDIS goals. Adhere to the NDIS code of conduct.



Reflect and uphold the NDIS principles and values in behaviour and way of working. Support and reinforce a work culture that promotes mutual respect and zero tolerance of any behaviour or circumstance that does not uphold participant rights.

Engage with and learn from people with lived experience as colleagues, experts, and advisers. Support and reinforce culture that is interested in, responsive to and supportive of diversity and inclusion. Identify participants (individuals and cohorts), situations, or circumstances that are vulnerable to heightened risk and support workers to understand and manage risks appropriately.

Work alongside participants to implement individual safeguards that enable choice and manage risks. Pursue opportunities for self-learning and development such as reflecting on your approach to practice, maintaining and developing professional networks and refreshing knowledge of the current practice. Assess participants’ needs and contribute to the development, planning and implementation of individual support, training and skill-development programs.

Interview and consult with participants to assess the nature and extend of their support needs and any difficulties they face. Monitor and report on participants’ progress towards their goals and support needs. Refer participants to other agencies, allied health professionals or specialist services for additional health where required.

Assess community need and resources for health, welfare, housing, employment,



training and other facilities and services related to participants. Prepare reports, and contribute to funding submissions, to government bodies and other agencies regarding participant support needs and service outcomes.

Requirements: An AQF associate degree, advanced diploma, diploma, or higher qualification in in Individual Support, Community Services, Disability, or equivalent qualification At least 2 years of relevant experience as a Residential Care Officer within community or residential care setting At least 2 years’ experience supporting clients with daily living activities, personal care, and behavioural support needs At least 2 years’ experience implementing care plans, support programs, and case documentation requirements At least 2 years’ experience working with multidisciplinary teams including healthcare professionals, case managers, and families At least 2 years’ experience managing challenging behaviours and responding to incidents in care environments Strong knowledge of care standards, safeguarding requirements, and workplace health and safety procedures Ability to maintain accurate documentation including case notes, incident reports, and care records Good communication skills and ability to engage effectively with clients, families, and support teams Ability to work independently and manage responsibilities in a structured care environment Strong interpersonal skills with a compassionate and client-focused approach Demonstrated organisational and communication skills required to efficiently operate independently and within a team. Demonstrated experience managing relationships with businesses, customers, and various stakeholders prevalent in the community and personal services industry.

📌 Residential Care Officer (Brisbane)
🏢 Labour Support Group
📍 Brisbane