Description

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Group Life Claims Leader, you'll take ownership of a high-impact leadership role within ART Life Operations. You'll guide an end-to-end claims team to deliver a holistic, member-focused claims experience that supports recovery, return to work, and improved wellbeing.

You'll play a critical role in driving best practice claims management, ensuring decisions align with policies, regulatory requirements and our broader commitment to supporting members. This is your chance to lead a team through continuous improvement, uplift capability, and influence strategic outcomes across the claims function.

This role is a permanent opportunity and is based in Brisbane, Sydney or Melbourne.

Responsibilities

- Lead and mentor an end-to-end claims team to deliver strong member and business outcomes.
- Make and review complex claims decisions in line with policy, delegation, and regulatory frameworks.
- Coach and develop team capability to enhance technical expertise and service delivery.
- Collaborate with Quality Assurance to identify development needs and uplift capability.
- Drive a culture of innovation, continuous improvement, and high performance.
- Partner with stakeholders to improve member outcomes and claims processes.
- Lead change initiatives and support team alignment through transformation.




- Analyse performance data and trends to inform decisions and improvements.
- Manage risk and ensure compliance across claims activities.

Qualifications

- You bring extensive experience in claims management, including complex case assessment.
- Your knowledge of group insurance and regulatory requirements is highly developed.
- You'll have proven leadership experience managing and developing high-performing teams.
- You're confident interpreting policy, legislation, and contractual obligations.
- You have a strong track record of improving service quality, efficiency, and outcomes.
- Your ability to analyse data and identify trends supports better decision making.
- You'll demonstrate a flexible coaching style that brings out the best in others.
- You're comfortable navigating ambiguity and resolving complex challenges.
- You may hold a tertiary qualification in Business or a related discipline.

Why join us

- You’ll get 14% super as standard, to help your future come alive.
- Build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and cooperative team spaces.

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📌 Group Life Claims Leader (Brisbane)
🏢 Australian Retirement Trust
📍 Brisbane