Events & Guest Experience Coordinator

Camp Cooby & Cooby Reflections | Lake Cooby, Toowoomba

Help Create Experiences That People Never Forget

At Camp Cooby and Cooby Reflections, we believe people are made to connect—to each other and to nature.

We're looking for an organised, enthusiastic and people-focused Events & Guest Experience Coordinator to help deliver exceptional experiences across school camps, weddings, corporate retreats, international tour groups, accommodation and special events.

No two days are the same. One day you'll be conducting a wedding site tour, the next coordinating an international group, welcoming corporate guests, or helping a school create an unforgettable outdoor education experience.

About the Role

You'll manage the guest journey from the first enquiry through to the final farewell, ensuring every experience runs smoothly and every guest feels genuinely welcomed.

Key Responsibilities

- Manage enquiries, prepare quotes, convert bookings, and maximise rebooking rates
- Coordinate camps, weddings, retreats, accommodation and special events
- Conduct venue tours and client meetings
- Liaise with guests, suppliers and internal teams to ensure seamless event delivery
- Actively manage weddings and events to ensure an exceptional guest experience
- Coordinate accommodation bookings and Airbnb management
- Manage event schedules using V360, Trello and TSheets
- Collect photos and assist with social media and marketing content




- Build strong client relationships that encourage repeat business and referrals
- About You

We're looking for someone who:

- Has outstanding customer service and communication skills
- Is highly organised with excellent attention to detail
- Enjoys working with people and building genuine relationships
- Can confidently manage multiple events and priorities
- Is proactive and enjoys working independently
- Thrives in a fast-paced hospitality environment
- Is comfortable working flexible hours, including weekends and evenings
- Has experience in events, hospitality, tourism, administration or customer service

Why Join Our Team?

? Work in the Toowoomba region's most picturesque lakeside venue

? Be part of beautiful weddings, retreats, school camps and special celebrations

? Help create memorable experiences for local, corporate and international guests

? Join a supportive team that values creativity, initiative and exceptional service

? Opportunities for professional growth within a growing hospitality and tourism business

✨ Every day brings recent people, current experiences and new opportunities to make a difference.

If you're passionate about hospitality, love working with people, and want to help create meaningful experiences, we'd love to hear from you.

Apply today by sending your resume and a cover letter to:

? ****@coobyreflections.com.au

📌 Events & Guest Experience Coordinator (Westbrook)
🏢 Reflections - Camp Cooby
📍 Westbrook