Permanent Full Time – Casino

The Richmond Valley is in the heart of the Northern Rivers, with wide open spaces androom to grow. We’re a down-to-earth, friendly community - where you can still enjoy thewelcome of a country town, a family holiday by the beach, or a campfire under the opensky.

It’s a place of prospect, where you can get a start in life or find the change you’ve beenlooking for – build a home, raise a family, or buy your first acreage. Success is earnedthrough hard work, persistence, and the courage to get back on your feet in hard times.

Our organisation is defined by integrity and passion in what we do. When challengescome, we endure, we recover, and we rise once again to rebuild. Our people areconnected through a shared love of this place and in serving our community.

About you

This is an exciting opportunity for a customer-focused and proactive professional who ispassionate about delivering positive experiences for the community. You are:

- A confident communicator with excellent written and verbal communication skills.
- Committed to providing outstanding customer service and building positiverelationships with a diverse range of customers.
- Adaptable and open to change, with the ability to embrace new processes andcontinuously improve the customer experience.
- A collaborative team player who can also work independently and effectivelymanage competing priorities.
- Organised, detail-oriented and committed to delivering accurate, timely andprofessional outcomes.
- Passionate about supporting the community and contributing to a positive,customer-focused culture.

About the role





The purpose of the role is to promote a positive customer experience when engagingwith external and internal customers via the contact centre or in person at the Administration Centres. In addition, providing accurate and efficient administrativesupport to the various departments within the organisation.

Promoting and advocating Richmond Valley as a customer focused organisation

Full time: 70-hour fortnight
Salary: Range from $67,236 to $77,318 pa + 12% superannuation
Contact: Latia Sawyer, Customer Experience Coordinator –

NOTE: Please read the role description for more information regarding keyaccountabilities of the role, essential qualifications and obligations.

What we offer

Richmond Valley Council offers a range of other benefits for its employees including:

- Leave Management Policy providing compassionate leave, LSL after 5 years andvolunteer leave to name a few
- Ongoing training and development
- Fitness Passport
- Free yoga and meditation each week
- A fun Health & Wellbeing Day
- Employee Assistance Program (EAP)

How to apply

All applications must be lodged online via Council’s websitehttps://richmondvalley.nsw.gov.au/council/working-with-us/positions-vacant/

For further information about our recruitment process, please contact our Recruitmentteam on or

Council is committed to creating a workforce that celebrates inclusion, diversity andequality. We believe our employees are a reflection of the diverse community we serve andare proud to support equal opportunities for all of the Richmond Valley.

#J-18808-Ljbffr

📌 Customer Experience Officer (Tamworth)
🏢 Richmond Valley Council
📍 Tamworth