An exciting opportunity awaits a dynamic and customer-centric individual to join a top McGrath office in our St Ives office.

We are seeking a passionate individual to support front-of-house operations and deliver exceptional service to both external and internal clients. The ideal candidate will efficiently manage their workload, especially during peak periods, and act as a conduit between clients and the Sales and Property Management team.

While previous real estate experience is not mandatory, a history of reception work with impeccable phone etiquette is essential. The successful candidate will possess a warm, welcoming personality, committed to consistently enhancing the customer experience.

Whether you're a consummate real estate professional looking for a change or someone totally fresh looking to pave a career in the industry, this role presents as the next logical step.

At McGrath we value our employees' professional development. We have a great education program in place and have a strong focus on career development and growth opportunities.

This is a perfect opportunity for a Receptionist or Administrator who is looking for professional growth and prospect.

This role offers the opportunity to do more than just Reception. You will be responsible for not only the day-to-day running of the office, but will also provide pivotal support to our Sales team.

This role is perfect for someone who is looking for a different, but interesting pace and an overall rewarding position.

Key Responsibilities

- Act as the first point of contact for visitors and phone calls,



delivering excellence in client service at all times and redirecting enquiries to the appropriate person
- Respond to queries and complaints in person, by phone and email in a timely, professional manner, escalating to management where required
- Manage a diverse workload
- List properties via different channels and create marketing assets for print and online media
- Process agency agreements, property files, exchanges, marketing campaigns and settlements
- Ensure all meetings and meeting rooms are prepared for clients
- Coordinate, stock and maintain general office operations including:
- Kitchen and office supplies
- Equipment maintenance
- Building management
- Reporting, filing and record keeping
- Maintain, monitor and update office compliance
- Assist sales and administration staff with general services and help desk enquiries
- Be responsible for the presentation and maintenance of the office

Skills & Experience

- Real estate or receptionist experience preferred but not required
- Computer literate with the ability to use Microsoft Office and CRM databases efficiently.
- Exceptional verbal and written communication skills
- High attention to detail with the ability to work in a fast-paced environment
- Well presented, excited and enthusiastic
- Reliable, punctual, honest and trustworthy

What We Can Offer You

- Opportunities for diverse career progression
- Ongoing training and engaging events
- Work in a renowned agency
- A thriving office culture ensuring you love coming to work every day

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📌 Office Manager (Newcastle)
🏢 McGrath Coast & Canopy Group
📍 Newcastle