Support Worker - Nelson Bay, Port Stephens

2 days ago – Be among the first 25 applicants

About The Role

This role provides support and works in partnership with people living with disability to live within the community in the way that they want to. We strongly encourage people with a lived experience of mental‐health to apply for this position.

We empower our customers by supporting them to build independence, identify and achieve goals, engage in activities of daily life, and encourage genuine connections within the community. To work with us you have a positive, authentic, inclusive personality which you bring to work with you every day.

In This Role You Will Be Responsible For

- Collaborating with customers to develop individualised person‐centered support plans that incorporate their identified wellbeing needs, their strengths, and their goals.
- Providing support to customers to improve their independence by assisting with skill development, transport, social activities, supporting with finances, attending appointments, cooking, medication and personal care, as well as other support as required.
- Supporting and encouraging our customers to participate in activities of their choice, such as social, leisure, sporting, educational, employment activities etc.
- Keeping customer records up to date on a daily basis using online systems and electronic databases.
- Developing and maintaining qualified relationships and networks with customers, families, caregivers and key stakeholders.
- Supporting customers to navigate the sector to access any additional service they may require.
- Seeking out innovative ways to enhance the recovery journey and overall customer experience with New Horizons.

What Our Customers Want From You

Our customers would like you to be punctual, friendly, outgoing, non‐judgmental, flexible, guided by lived‐experience, persistent, balanced, empathetic and practical. They also want you to know when to motivate, when to challenge, and when to stop.





What You Will Bring To The Role

- Minimum Cert III in Disability, mental health, Peer Work, or equivalent.
- Valid NSW Drivers License (Class C), with ability to drive large cars and/or vans.
- Willingness to obtain an Australian Federal Police Check, NSW WWCC and NDISWC to meet New Horizons employment criteria prior to commencing with us.
- A strong set of values that guides your work, incorporating our organisational values of passion, integrity & respect.
- Great computer skills with proven ability to use Microsoft Office and customer relationship management systems.

Why Join Recent Horizons

- New Horizons pays above the award & penalty rates.
- Salary packaging options that reduce your taxable income and increase your take‐home pay – up to $15,900 for general living expenses and $2,600 for meal & entertainment & Novated Leasing.
- Fitness Passport – Discounted gym membership.
- Employee Assistance Program (EAP) for employees and family members.
- Paid Parental Leave: Comprehensive leave to support growing families.

How to Apply

Please apply via the link now – our application process is mobile friendly.

For related queries or questions please feel free to contact the recruitment team on [email protected] .

Equal Opportunity Statement

New Horizons is an equal Opportunity Employer, and our people represent the community which we service. We invite all applicants to apply, including First Nations People and people from diverse social, cultural and gender backgrounds. Due to the specific support needs of the customer base and the inherent program requirements, there is a genuine occupational requirement for female applicants to apply, under the exception clause of the NSW Anti-Discrimination Act 1977 – Section 31.

New Horizons values diversity and encourages applications from people from all walks of life. Our workforce proudly reflects the local communities we connect with and support. New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.

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📌 Support Worker - Nelson Bay, Port Stephens (Newcastle)
🏢 New Horizons Enterprises
📍 Newcastle