Voice Support Service Desk Analyst — Remote‑First IT Helpdesk (Melbourne)

Voice Support Service Desk Analyst — Remote‑First IT Helpdesk (Melbourne)

02 Aug
|
HCLTech - Australia and New Zealand
|
Melbourne

02 Aug

HCLTech - Australia and New Zealand

Melbourne

HCLTech Australia is seeking a customer-focused Service Desk Analyst to join our Melbourne IT support team. The role involves providing technical assistance over the phone, diagnosing issues, and ensuring a smooth user experience while meeting service levels.

You will log and manage incidents in ServiceNow or Jira, escalate complex problems when required, and contribute to knowledge base improvements while delivering excellent customer service.

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📌 Voice Support Service Desk Analyst — Remote‑First IT Helpdesk (Melbourne)
🏢 HCLTech - Australia and New Zealand
📍 Melbourne

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