Internal Sales & Account Manager

Full-time · Cromer, Sydney

Livella is a growing underfloor heating brand, and we're looking for a Sales Manager to own our customer relationships, grow our trade accounts and open new ones.

Type: Full-time permanent — 38 hours per week

Location: Our Cromer office, with regular travel to customers, tile shops and suppliers

About Livella

We make quality underfloor heating that Aussies love living with. We sell directly to homeowners doing renovations and current builds, and we supply directly to trade, electricians, builders, tile shops and wholesalers. We're a small, hands-on business that cares about getting the details right, from our customer service to the product delivery.

About the role

This is a role with real scope. You'll own the commercial side of Livella, our trade channel, our customer relationships, and the growth of both.

Part of your week is office and phone-based: looking after customers who come to us, following up quotes, and finding the next order in accounts we already have.

The bigger part is growth. You'll be out on the road building our trade network, visiting tile shops, showrooms, electricians and wholesalers, opening current accounts, and turning them into the relationships that drive repeat business. You'll represent Livella at trade shows, and you'll have genuine input into how we go to market.

What you'll do

New business & channel growth

- Build and grow Livella's trade network across Sydney and beyond
- Identify, approach and onboard new trade accounts including tile shops, electricians, builders, wholesalers
- Develop referral relationships with showrooms and specifiers
- Represent Livella at trade shows and industry events
- Contribute to how we position and price for the trade channel

Account management

- Own our portfolio of trade accounts and grow their value




- Build relationships so we're the first call when a job comes up
- Proactively re-engage accounts that have gone quiet
- Be the primary point of contact for your accounts

Sales

- Prepare, issue and follow up quotes through to won or lost
- Guide homeowners and trade customers to the right product for their job
- Identify upsell and cross-sell opportunities across the range
- Own and deliver against agreed sales targets

Systems & reporting

- Keep HubSpot accurate and current deals, contacts, pipeline stages
- Report on pipeline, account performance and new business activity
- Use the data to work out what's working and what isn't

What you'll bring

Essential

- Solid experience in sales, account management or business development
- A track record of opening new accounts, not just servicing existing ones
- Confidence introducing yourself in person and on the phone
- Transparent, professional written and verbal communication
- Robust organisation and follow-through — you run your own diary
- Comfortable working autonomously and owning your results
- Current driver's licence and access to a vehicle for work travel
- Available for around 5–6 trade show Saturdays a year, including 2–3 interstate trips with an overnight stay. Dates are confirmed at least six weeks ahead.

Desirable

- Experience selling into the building, trade or renovation sector
- Experience with HubSpot or a comparable CRM
- Understanding of trade and wholesale pricing structures

Why you'll like working here

Join our close-knit, family-run team where your work-life balance genuinely matters. We offer a laid-back, supportive environment. In this role, you will take real ownership of your own accounts and enjoy great variety splitting your time between phone work, desk tasks, and getting out to meet people. Because we are a growing business, there is plenty of room to expand your role and advance within the team as Livella succeeds.

📌 Sales & Account Manager (Cromer)
🏢 Livella Australia
📍 Cromer