Overview

To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OEs on all SRAM product lines.

Responsibilities

- Provide skilled technical and warranty assistance to all inquiries via phone or email for all SRAM product lines
- Demonstrate in-depth knowledge of SRAM products, including current and previous product lines
- Identify new issues as they occur in the market and follow appropriate warranty guidelines to quickly resolve customer inquiries; regularly communicate trends to the Quality department for continuous improvement
- Initiate and complete repair processes on SRAM products according to factory specifications
- Attend industry-sponsored events, as needed, to provide technical support
- Other duties as assigned

Qualifications

- 1+ years of bicycle industry experience required, along with a thorough understanding of bicycle mechanics




- Extensive bicycle mechanical knowledge, supported by practical proficiency in technical diagnostics, repairs, and maintenance
- Ability to safely lift, carry, and maneuver items weighing up to 16 kg as part of regular job duties
- Strong customer service skills, professionalism, and ability to problem-solve in a positive and courteous manner
- Ability to learn quickly via on-the-job experience, training, and customer interactionExcellent written, verbal, and organizational skills
- Proficiency with Microsoft Word and Excel; SAP knowledge a plus
- Ability to travel domestically and internationally, including weekends, up to 10% as needed
- Initial training period of 3-4 months
- Bonus- A passion for cycling!

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📌 Technical Support Representative (Melbourne)
🏢 SRAM
📍 Melbourne