Macison Capability Partners are proud to be recruiting for a Practice Manager to lead the day-to-day running of a well-established veterinary practice in Toowong, a business where culture isn't a poster on the wall, it's how the team actually operates.

This is a genuine leadership role. You'll manage the operational rhythm of the practice rostering, stock, budgets, compliance, but the real work is people.

You'll be the trusted advocate between the team and leadership, the calm voice in a busy day, and the person who makes sure everyone, Team Members, clients and patients, feels genuinely looked after.

What You'll Own

- Day-to-day operations: rostering, scheduling, supplier relationships and WHS compliance
- Team leadership: — coaching, mentoring and supporting vets, nurses and reception/customer service staff
- Culture and wellbeing: — regular check-ins, conflict resolution, and building a psychologically safe, high-performing team
- Client experience: — resolving concerns, monitoring feedback, and role-modelling service standards
- Business performance: — budgeting, cost management and reporting against targets
- Team Leadership: Onboarding,



training and career development for the team

What You'll Bring

- Proven experience in practice management, operations or team leadership — Previous veterinary experience not necessary, we are looking for a leader with transferable skills. Ideally from a customer-facing service setting ideal
- A track record coaching and developing a team
- Strong customer service instincts, with experience resolving client issues calmly and professionally
- Comfort with day-to-day business operations — rostering, stock and basic financials
- A genuine, hands‑on leadership style — calm under pressure, solutions‑focused, and a real advocate for people
- High personal accountability, and the ability to hold others to the same standard

Why This Role

You'll lead a team that genuinely lives its values — honesty, empathy, gratitude, courage and consistency aren't just words here. This is a role for someone who wants to build a workplace people are proud to be part of, not just keep the doors open.

Ready to lead with heart?

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📌 Practice Manager - Veterinary Clinic (Brisbane City)
🏢 Macison Capability Partners
📍 Brisbane City