Step into a national office role where your Employment Services experience truly matters.

At The Salvation Army Employment Plus, we’ve supported over half a million Australians into work since 1998. Join a trusted, purpose‑driven organisation where your analytical skills, compliance mindset and clear communication will directly support better outcomes for job seekers and communities.

If you’re currently working in the employment services sector, whether it be in contract support, compliance, team leadership, employment consulting or L&D;, and can demonstrate strong written communication skills through your work or relevant study, this role gives you the chance to apply your sector knowledge in a specialist position that supports frontline teams across Australia.

ABOUT THE JOB

This is a hybrid role based at the Territory Headquarters of The Salvation Army in Blackburn. As a Senior Contract Support Advisor you will:

- Managing Contract Management relationships with key external representatives (particularly from the Account and Contract Management teams) within the relevant government departments.
- Managing completion of Program Assurance and audit activities to ensure that all requirements are met and reduce recoveries.
- Providing a second level of contractual advice to internal staff on contractual, policy and system questions to support service delivery and optimise revenue.
- Making critical decisions on complex contractual issues and problems.
- Providing contractual advice to senior managers to inform organisational strategies and plans.
- Maintaining a knowledgebase of responses and transferring the knowledge to staff to ensure contractual compliance.
- Analysing contractual information in deeds and guidelines and communicating accurate information to staff at all levels to support service delivery.
- Be responsible for writing and distributing the organisation's key contractual messages.
- Recording of issues that arise from department audit, correspondence and internal queries.




- Reviewing and organising the signing of contracts and other legal documents.

This role suits someone who enjoys analysing information, solving compliance problems, and communicating complex requirements in a simple, actionable way.

ABOUT YOU

This is an ideal next step if you’re ready to move from frontline or site‑based work into a national office specialist role.

- You’ll thrive in this role if you have:
- Experience in Employment Services (essential)
- Contract or compliance experience in a highly regulated environment (advantage but not essential)
- Strong written communication skills - demonstrated through workplace experience or tertiary study in areas such as communications, business or public policy
- A methodical, analytical approach to problem‑solving
- Confidence working within KPIs and structured performance frameworks
- Strong interpersonal skills to support effective stakeholder engagement
- Ability to anticipate changes and think ahead when interpreting new contractual requirements
- Experience contributing to projects or continuous improvement activities
- Advanced digital capability (Word, Excel, Adobe, Outlook)
- Relevant qualifications (business, communications, public policy) or equivalent sector experience

Additional Requirements

- National Criminal History Check.
- Working with Children Check.

BENEFITS

- Above Award wages super allowances
- Access to generous Not For Profit salary packaging of up to $15,900 per year (also for casuals)
- Access to meal and entertainment benefits of up to $2,650 through salary packaging
- Access to relocation benefits through salary packaging options
- Up to 12 weeks Paid parental leave
- Novated car leasing
- Learning and development to support you in your role




- Scholarships via Eva Burrows College
- Supported study options
- Comprehensive Employee Assistance Program
- Career progression opportunities
- Transfer opportunities – we are in every major city in Australia
- Making an impact – socially and environmentally – with one of the most loved charities in Australia

Please note that the Internal role title for HR/award purposes is Senior Contract Support Analyst.

To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process. Applications will be reviewed on receipt and will be accepted until the position is filled. Job offers will be subject to a National Criminal History Check as per Police Certificate Guidelines and will be required to have a Working with Children Check.

At Employment Plus, we value diversity and strive for inclusivity in our recruitment process. If you are a person with a disability and require an adjustment, such as alternative application methods, or if you have a general enquiry about a role, please contact our Talent Acquisition team at ••••@salvationarmy.org.au. Please specify the job title and location in the subject line.

The Salvation Army is an Equal Chance Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check or relevant state equivalent. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

📌 Senior Contract Support Advisor (Blackburn)
🏢 The Salvation Army Employment Plus
📍 Blackburn