Optus Enterprise is seeking an experienced leader to own end-to-end service fulfilment for Optus Business, ICT and Uecomm customers. You will lead the Service Requests function, oversee 100+ onshore/offshore staff and third-party vendors, and drive SLA performance, operational excellence, and a culture of continuous improvement.
You will provide operational leadership for Fulfilment Squads, manage escalation, and ensure compliance with ITIL, ISO standards, and PCI DSS while building solid
📌 Senior Fulfillment Operations Leader - SLA & Global Teams (Melbourne)
🏢 Optus Enterprise
📍 Melbourne
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