We are seeking a talented individual to join our Operations team at Mercer as a Senior Incident Manager working in either our Sydney, Melbourne or Adelaide office. This is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to:
- Manage incidents end-to-end from lodgement through to closure in line with Mercer Pacific Incident Management Policy and related procedures.
- Conduct and facilitate root cause analysis to identify preventive measures and improve control environments.
- Oversee rectification activities including impact assessment, remediation planning, member compensation, and communication.
- Coordinate and engage with stakeholders across multiple business functions including Risk, Compliance, GSD, Trustee Office, Product, and Technology.
- Support reporting to regulators and internal stakeholders, draft funding submissions, and contribute to continuous improvement and coaching within the team.
What you need to have:
- Relevant tertiary or postgraduate qualification.
- Minimum 5 years’ experience in the financial services industry, preferably with knowledge of Superannuation and Insurance in Super.
- Strong product and business acumen with proven experience leading small projects or improvement initiatives.
- Excellent stakeholder management, influencing skills, and ability to communicate complex topics clearly.
- Self-starter comfortable working in a small, energetic team environment.
What makes you stand out:
- Experience in a heavily regulated operations environment.
- Working knowledge of Mercer systems such as SuperB, Sonata, or M-Track.
- Demonstrated ability to coach and support continuous improvement within teams.
- Familiarity with operational risk governance and compliance frameworks.
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📌 Senior Incident Manager Role (Melbourne)
🏢 Mercer
📍 Melbourne
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