Senior Tier 2 Support Engineer - Automation & Escalations (Australia)

Senior Tier 2 Support Engineer - Automation & Escalations (Australia)

02 Aug
|
Blackpoint Cyber
|
Australia

02 Aug

Blackpoint Cyber

Australia

Blackpoint Cyber in Australia is seeking a Tier 2 Support Engineer who thrives on solving complex technical problems and improving support workflows. You’ll own escalations, troubleshoot microservices, APIs, and cloud deployments while collaborating with Engineering and Product.

The role emphasizes automation, Zendesk, and documentation to scale customer success. 3+ years in a technical or customer support role, solid Zendesk skills, and experience with Docker, Python, and cloud platforms are

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📌 Senior Tier 2 Support Engineer - Automation & Escalations (Australia)
🏢 Blackpoint Cyber
📍 Australia

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