Service Advisor (3/1 FIFO or Residential - South Hedland)
Service Advisor – South Hedland
Ulti-Mech Pty Ltd
FIFO from Perth 3:1 roster or residential South Hedland
Ulti-Mech South Hedland is looking for a customer-focused Service Advisor to join our team.
This is a great opportunity for someone with automotive industry experience who enjoys working with customers, coordinating workshop activity, and supporting a busy service operation. The role is available on a FIFO 3:1 roster from Perth or residential in South Hedland .
Service Advisor – South Hedland
Ulti-Mech Pty Ltd
FIFO from Perth 3:1 roster or residential South Hedland
Ulti-Mech South Hedland is looking for a customer-focused Service Advisor to join our team.
This is a great opportunity for someone with automotive industry experience who enjoys working with customers, coordinating workshop activity, and supporting a busy service operation. The role is available on a FIFO 3:1 roster from Perth or residential in South Hedland .
About the Role
As the Service Advisor, you will be a key link between our customers and workshop team, helping ensure jobs are booked, communicated, and completed efficiently while delivering a high level of customer service.
Key Responsibilities
- Liaise with customers, management, and technical staff
- Accurately communicate customer requirements and concerns to the workshop
- Manage the daily inflow of repair orders and invoicing
- Identify opportunities to upsell additional work and advise customers on future maintenance requirements
- Order parts and coordinate customer bookings
- Maintain a high level of customer satisfaction
- Support the day-to-day operation of the workshop
- Assist the team in meeting KPIs and sales targets
- Maintain sound knowledge of products and services
- Help keep a clean, professional environment for staff and customers
Skills and Experience
- Previous experience in an automotive service centre or similar role
- Proven sales ability within the automotive industry
- Strong understanding of workshop processes and customer requirements
- Excellent communication and organisational skills
- Strong customer service focus
- Positive attitude with a willingness to learn and grow
- Good leadership and team support skills
- Current C-Class driver’s licence
Why Join Ulti-Mech?
- Full-time position with stable hours
- Immediate start available
- FIFO from Perth on a 3:1 roster or residential option in Newman
- Supportive team and established systems
- Clean, well-equipped workshop
- Chance to join a growing regional business with a strong reputation
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📌 Service Advisor (3/1 FIFO or Residential - South Hedland) (Town of Port Hedland)
🏢 Ulti-Mech
📍 Town of Port Hedland
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