A leading financial services organisation is seeking a Product Operations Lead to oversee the operational performance and vendor ecosystem supporting its cards and payments products .

The role will act as a critical link between internal teams, payment schemes, and external vendors to ensure seamless day-to-day operations, compliance with scheme requirements, and continuity of card product services.

The successful consultant will bring deep expertise in card schemes, payment processing, and vendor management , ensuring operational excellence across a complex payments landscape.

This is a 12-month engagement , with the client based in Melbourne.

Key Responsibilities

- Act as the primary point of contact for day-to-day operations across payment schemes and partners .
- Manage relationships with key stakeholders including Mastercard, BPAY, Fiserv, and other payment vendors .
- Ensure ongoing compliance with scheme rules, regulatory requirements, and payment system standards , avoiding penalties and breaches.
- Oversee card issuing, manufacturing, and operational processes to ensure smooth product delivery in market.
- Provide oversight of payment processing systems and interfaces , ensuring optimal performance and reliability.
- Support incident management, issue resolution,



and business continuity activities across payment operations.
- Lead vendor management activities , including SLA monitoring, performance reviews, and contract support.
- Support projects and initiatives relating to payment systems, schemes, and operational improvements.
- Deliver training and knowledge sharing on payment schemes and processing where required.
- Manage billing, invoicing, and financial oversight for product-related vendors.

Your Background

- Robust experience in cards and payments operations , with deep knowledge of scheme processing and payment systems
- Experience working with payment schemes and processing platforms (eg. VisionPLUS)
- Proven capability in vendor management , including SLA oversight and stakeholder engagement
- Strong understanding of scheme rules, compliance requirements, and payment regulations
- Experience supporting operational delivery within complex financial services environments
- Strong analytical, problem-solving, and communication skills
- Experience with scheme messaging formats
- Demonstrated experience in project or program support within payments environments
- Leadership or team management experience

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📌 Product Operations Lead (Melbourne)
🏢 Outsized
📍 Melbourne