Atturra is seeking an experienced and motivated Service Now Platform Architect to join our growing Service Now practice.

This role is ideal for a certified Service Now architect who is passionate about helping organisations move beyond traditional ITSM and leverage the platform to design and deliver end-to-end workflows across their entire business and technology landscape.

You will operate as a senior technical leader, combining hands‑on delivery with architecture ownership and pre‑sales solutioning. While this role aligns to a principal‑level capability, we are open to individuals who may have taken different paths to get there — particularly those with strong architectural thinking, curiosity, and a desire to grow.

Responsibilities

- Act as the technical design authority for Service Now implementations, owning end‑to‑end solution architecture including platform security
- Design scalable, secure, and maintainable solutions aligned to:
- Service Now best practices and roadmap
- Government and regulatory requirements
- Own architectural decisions across:
- Integrations
- CMDB
- Security and access controls
- Performance and scalability

Hands‑On Delivery

- Contribute directly to delivery, balancing architecture leadership with hands‑on implementation
- Ensure solutions are practical, implementable, and aligned to real customer outcomes

Enterprise Workflow Design

- Help customers design and implement workflows that extend across both business and technology domains
- Move beyond ITSM and support adoption across broader Service Now capabilities and enterprise use cases
- Translate business challenges into platform‑enabled solutions that deliver measurable value
- Lead requirements and co‑design workshops with business and technical stakeholders
- Operate as a trusted technical advisor to senior stakeholders
- Contribute to pre‑sales activities including:
- Technical inputs to proposals and estimates




- Customer presentations and bids
- Support the shaping of solutions that align to customer outcomes and Atturra capabilities

Quality & Security Ownership

- Ensure solutions meet defined quality standards and architectural guardrails
- Identify and mitigate technical and security risks early in the delivery lifecycle
- Support the growth and maturity of the Service Now practice through:
- Development of reusable assets and architectural patterns
- Coaching and mentoring of consultants and developers
- Contribute to a culture of technical excellence and continuous learning

Working Conditions

- Permanent full time or contract
- Open to all major locations e.g., Sydney/Canberra/Melbourne/Brisbane/Perth

Success Attributes

- Strong experience working on the Service Now platform in an architect or lead technical role
- Ability to balance architecture leadership with hands‑on delivery
- Experience working in customer‑facing consulting environments
- Robust facilitation skills for requirements and co‑design workshops

Architectural Thinking

- Deep understanding of:
- Service Now platform architecture
- Integrations and data modelling
- Security, performance, and scalability
- Ability to design solutions that connect workflows across enterprise systems and functions

Mindset & Approach

- A platform‑first thinker who sees Service Now as more than ITSM
- Passion for helping customers transform how work gets done
- Strong communication skills and ability to engage diverse stakeholders




- Growth mindset with a willingness to continue developing capability

Mandatory Requirements

- Service Now Certified Technical Architect (CTA)

Highly Desirable

- Experience with Service Now Now Create methodology
- Experience across one or more of:
- Customer Service Management (CSM)
- Public Sector Digital Services (PSDS)
- Core Business Suite (CBS)
- Workflow Data Fabric (WDF)
- Exposure to government or highly regulated environments

Eligibility & Clearance

- Australian Citizenship with an existing security clearance (e.g. Baseline or NV1) is highly desirable
- Permanent Residents will be considered

Benefits

- Employee benefits, recognition, and wellbeing platform
- Career growth via succession planning, internal promotions, and mentorship opportunities
- Ongoing investment in professional development through industry and technology certifications, and study assistance
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral program, with monetary incentives offered

Commitment to Diversity, Equity, and Inclusion

At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.

We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities.

Our goal is to ensure veterans build meaningful and impactful careers with us.

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📌 ServiceNow Solution Architect (Melbourne)
🏢 Atturra
📍 Melbourne