Viktoria & Woods is seeking a senior Retail Operations Manager to own the in-store customer experience and retail systems from our Hawthorn East head office. You will lead the operational rhythm across all boutiques, build processes, tools and standards, and partner with the Head of Sales to drive productivity, sales growth and a consistently premium customer experience. If you turn data into action and thrive in a lean, creative SME, this is your chance to shape how we operate from the ground up.