Job Summary: As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.
What You’ll Be Doing
- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
- Plus 12% Superannuation
- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave Options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the ability to purchase up to 4 weeks of additional leave.
- Training & Career Growth: Access over 17,000 learning programs with LinkedIn Learning and the Future Ready program to build skills for the next step.
- Flexibility: Versatile working hours and supportive approach to parental leave.
- Recognition & Rewards: Monthly performance rewards and recognition programs.
- Inclusive Culture: Diverse and inclusive team where every perspective is valued and respected.
Is It You We’re Looking For?
- Great Communication Skills: Natural at connecting with people and making their day better.
- Solution-Oriented Approach: Enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: Motivated to achieve and exceed sales targets and KPIs.
- Passion for Learning: Eager to grow and develop skills in a dynamic environment.
- Resilience and Positivity: Can-do attitude, even when things get busy.
- Customer-Facing Experience: Previous experience is a plus but not required; enthusiasm and willingness to learn are valued.
How to Apply
Ready to kickstart your journey with us? Click Apply Now to submit your application. After applying, you may receive an email from our partner, HireVue, to complete the next step in our assessment process.
Additional Information
Join Telstra Retail: Telstra celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and strive to create a workplace where everyone is respected, valued, and can thrive. If you require accessibility support or adjustments during the recruitment process, please email Disability and Accessibility inbox at There are diverse career paths available, and opportunities to explore within the organization.