Job Description

We are looking for a Guest Service Agent to assist with all guests’ queries and check‑in/out procedures.

- Assist with all guest queries and check‑in/check‑out procedures.
- Ensure details of regular guests are updated in the Opera System.
- Coordinate with Housekeeping for room information and lost property.
- Maintain the daily worksheet and use the designated form.
- Complete guest registration forms accurately and update computer records.
- Ensure account postings are accurate and necessary paperwork is produced.
- Conduct accurate cashiering balance at shift completion.
- Follow Elysium standards for check‑in/check‑out processes.
- Assist with guest luggage as required.
- Handle complaints promptly and efficiently.
- Participate in meetings and training sessions.
- Operate the switchboard and provide the correct welcome to callers and guests.




- Provide Guest Valet Parking as necessary.

Qualifications

- Customer service experience.
- Exposure to systems (preferred Opera).
- Open driver’s license.
- Ability to multi‑task and work in multiple areas of the Front Office department.

Perks

- 30% discount on food and beverage at Accor properties worldwide.
- Generous accommodation discounts across 4,500+ properties in over 110 countries.
- Career mobility across Accor’s global brand portfolio.
- 25% discount at the signature restaurant Cibaria & Bar Capri.
- Immediate commencement.
- Learning opportunities via Accor Academy and other training platforms.
- Coverage available for a 7‑day roster.
- Open to casual or part‑time employment.

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📌 Guest Service Agent (Casual & Part Time ) (Nambucca Heads)
🏢 Accor
📍 Nambucca Heads