Job Description

At Mondelēz International we empower people to snack right in over 150 countries around the world. We are leading the future of snacking with iconic global and local brands such as Oreo, Cadbury, Philadelphia, Pascall, The Natural Confectionery Company, Belvita, Ritz and Toblerone with global revenues exceeding $31 billion USD.

We have an exciting contract opportunity for a Claims professional to join our team reporting to the Customer Service Manager ANZ. As Order Fulfillment Specialist you are responsible for the end‑to‑end management of customer claims, returns, and delivery discrepancies. This role ensures timely resolution of claims and non‑conformances while maintaining strong relationships with internal stakeholders, carriers, and customers.

How You Will Contribute

- Process and manage customer claims received through SAP workflow, ensuring accuracy and timely resolution in line with company policies and service level agreements
- Action and respond to carrier non‑conformances, investigating root causes and coordinating with relevant parties to resolve issues and prevent recurrence
- Action short delivery claims and customer collection requests, liaising with warehouse, transport, and customer service teams to ensure prompt resolution
- Chair the weekly meeting with warehouse inventory team to review and progress open short deliveries and returns, driving accountability and timely closure of outstanding items
- Close off incoming customer returns, ensuring all documentation is completed accurately, and the returns tracker is updated in a timely manner
- Respond to general claim queries from internal and external stakeholders, providing clear and qualified communication

What You Will Bring





- Experience in a customer‑facing role within customer service, logistics or sales, with good knowledge of the total supply chain/order‑to‑cash process
- Good numerical, analytical and logical reasoning skills
- Microsoft Office applications
- High‑level of SAP competence
- Strong attention to detail and organisational skills
- Excellent written and verbal communication
- Ability to manage multiple priorities and meet deadlines
- Problem‑solving mindset with a focus on continuous improvement

No Relocation support available

Business Unit Summary

At Mondelez International, our mission is to provide consumers with the right snack, for the right moment, made in the right way. We are one of the largest snack companies in the world, with global net revenues exceeding $31 billion USD.

We have operations in more than 80 countries and employ approximately 91,000 diverse and talented employees in our factories, offices, research & development facilities and distribution activities around the world.

In Australia and New Zealand, we have 6 factories, and both global and local brands, employing over 2,000 people; Cadbury Dairy Milk, Oreo, Toblerone, Philadelphia, belVita, Pascall, The Natural Confectionery Company, Sour Patch Kids and Ritz.

Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Employment Information

Job Type: Temporary (Fixed Term)

Order Management (OTB)

Customer Service & Logistics

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📌 Order Fulfillment Specialist (Maroondah City)
🏢 Mondelez International
📍 Maroondah City