Service Desk Analyst

Location: Melbourne (Onsite/Shift Roster)

Contract: 4-Month Contract

About the Prospect:

We're looking for two enthusiastic Service Desk Analysts to join a collaborative IT support team delivering exceptional technical support within a fast-paced enterprise environment.

This is an excellent opportunity for someone who enjoys solving technical problems, working with people, and building their IT support career. You'll be part of a supportive team providing first-level technical support across hardware, software and networking issues while ensuring an outstanding customer experience.

If you're passionate about technology, enjoy troubleshooting, and thrive in a customer-focused environment, we'd love to hear from you.

Key Responsibilities

- Provide Level 1 technical support for hardware, software and networking issues.
- Diagnose and troubleshoot customer incidents via phone, email and remote support.
- Resolve or appropriately escalate support tickets within agreed SLAs.
- Use remote access tools to investigate and resolve user issues.
- Maintain accurate documentation and update support tickets regularly.
- Collaborate with team members to ensure timely issue resolution.
- Assist with operational documentation and knowledge sharing.
- Deliver excellent customer service while communicating technical information clearly.
- Participate in continuous improvement initiatives and internal training.





About You: You'll be successful if you have:

- Experience in a Service Desk, Help Desk, Desktop Support or Technical Support role.
- Strong customer service experience with excellent communication skills.
- A genuine passion for technology and IT support.
- Robust troubleshooting and analytical skills.
- Ability to work effectively within a team environment.
- Ability to prioritise tasks and manage multiple support requests.

Technical Knowledge (Highly Regarded):

Experience or exposure to

- Windows operating systems
- Remote Desktop / Remote Support tools
- Basic hardware and software troubleshooting
- TCP/IP networking
- DNS & DHCP
- File systems and permissions
- Backup & Restore processes
- Endpoint security and antivirus
- IT documentation and ticket management

What's on Offer:

- 4-month contract opportunity
- Melbourne location
- Work within a team-oriented enterprise IT environment
- Excellent opportunity to gain experience supporting enterprise users
- Join a supportive and knowledgeable technical team

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Bidisha Swayamprava on [email protected], quoting reference JN -072026-43955. Want to know more about Davidson? Visit us at www.davidsonwp.com

📌 Service Desk Analyst (Melbourne)
🏢 Davidson
📍 Melbourne