Service Manager - Agricultural Machinery
?Location: Lake Grace, Western Australia
Company: Farmers Centre 1978
? The Opportunity
Lead. Mentor. Drive Performance.
Farmers Centre 1978 is seeking an experienced and motivated Service Manager to lead our workshop and field service operations at our Lake Grace branch.
This is more than a hands-on technical role—it's an opportunity to take ownership of a busy service department, lead a skilled team of technicians, and play a key role in delivering outstanding support to our agricultural customers.
As a member of the branch leadership team, you will be responsible for developing your team, driving workshop productivity and profitability, maintaining exceptional customer relationships, and ensuring the highest standards of service delivery across the region.
If you're a natural leader with strong mechanical knowledge and a passion for coaching others, we'd love to hear from you.
? What's In It For You?
- Competitive salary package
- Fully maintained company vehicle
- Relocation and housing assistance available
- Opportunity to lead and develop a skilled team
- Autonomy to manage and grow the service department
- Ongoing manufacturer and leadership training
- Supportive family-owned business with strong values
- Long-term career opportunities within a growing multi-branch dealership
- The chance to live and work in the heart of WA's agricultural community
? Key Responsibilities Leadership & Team Development
- Lead, mentor and support a team of workshop and field service technicians
- Foster a positive, safety-focused and high-performance team culture
- Coach and develop staff through ongoing training and performance management
- Coordinate staffing requirements, workload allocation and resource planning
Service Operations
- Oversee daily workshop and field service activities to ensure efficient operations
- Monitor productivity, job progress and workshop performance
- Manage seasonal service planning to meet customer demand during key farming periods
- Ensure all work is completed to manufacturer and company standards
Customer & Business Management
- Build and maintain strong relationships with customers and agribusiness clients
- Provide technical guidance and solutions to customers and team members
- Manage quoting, job costing, repair orders and invoicing processes
- Work closely with Parts, Sales and Branch Management to deliver exceptional customer outcomes
- Drive service department profitability and customer satisfaction
Technical Oversight
- Support technicians with diagnosis and repair of agricultural equipment, including Case IH and JCB machinery
- Oversee machinery assembly, pre-delivery inspections and quality control
- Ensure best-practice workshop processes and safety standards are maintained
✅ About You
- Trade qualified Diesel Mechanic, Agricultural Technician, Motor Mechanic or similar
- Previous experience in a Service Manager, Workshop Foreman, Leading Hand or Senior Technician role
- Proven ability to lead, motivate and develop teams
- Strong mechanical, hydraulic and electrical diagnostic skills
- Excellent communication and customer relationship skills
- Organised with solid planning and problem-solving abilities
- Committed to delivering exceptional customer service
- Current driver's licence
Ready to Take the Next Step? Join one of Western Australia's most respected agricultural machinery dealerships and make a real impact leading a dedicated team that helps keep our farming communities moving.
? For a confidential discussion, contact Russ Meeking on [0459 932 580](tel:0459 932 580)
? Email your resume to
[email protected]
Lead the team. Support local agriculture. Build your future with Farmers Centre 1978.
📌 Service Manager (Lake Grace)
🏢 Farmers Centre (1978
📍 Lake Grace