Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds. Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for almost 50 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the Service The Youth Prevention and Recovery Care service (YPARC) is a residential program providing short term, intensive treatment to young people aged 16–25 years living with mental ill health. The service provides personalised one-to-one support, shared supports, workshops and group work based on client’s strengths and goals as identified in their individual recovery plan. It supports people with psychosocial disability transition from an acute hospital setting or to prevent hospital admissions by providing extra support to those entering directly from the community.

About the Role We are seeking an approachable, influential and youth-focused Service Manager for a permanent role (hours are negotiable, with a minimum commitment of 4 days per week) located in Parkville. The role involves leading a team and managing all aspects of the service to ensure the delivery of high-quality recovery-oriented services to clients, families and carers whilst accountable for achievement of service performance,



budget targets and managing the service in accordance with approved systems, policies and procedures.

Key Responsibilities - Oversee and model effective practice in working directly with people, providing support to families and carers, undertaking planning and delivery of group work, and working with local service providers - Develop a service that addresses geographical barriers to ensure young people can access assistance effectively - Model and lead the required work setting, culture, systems and processes necessary to embed standards, behaviours and practices consistent with the values, work health and safety, policy and legislative, and practice requirements.

- Identify and implement professional development opportunities for employees to enhance capability and capacity.
- Build and maintain relationships with external stakeholders including opinion leaders, community groups, diverse communities, service providers, partners, government agencies and other organisations relevant to the work. What you’ll bring - Tertiary qualifications (minimum Certificate IV) in Mental Health, Peer Work, Psychology, Social Work, Occupational Therapy or other health related field as designated by Mind.
- Proven experience in leadership and capability to coach, mentor and develop a team to achieve best quality service outcomes including experience in the provision of professional supervision.
- A track record in successful relationship development,



stakeholder management and strategic partnerships.
- Skills and experience in advocacy, collaboration, facilitation, evaluation and problem solving.
- High level organisational skills with demonstrated ability to prioritise, manage multiple complex tasks concurrently, work under pressure and meet deadlines.
- Able to obtain and provide evidence of vaccinations against Measles, Mumps, Rubella, Varicella, Hepatitis B, Pertussis/Diphtheria/Tetanus, Influenza, and COVID-19.
- Able to obtain CPR and First Aid certifications.

Benefits - Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.) - Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.

- Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
- Professional development through regular Practice Development sessions and coaching with your supervisor - Access to a Workplace Banking Portal that provides convenient access to a range of banking and lifestyle advantages offered through our CommBank program. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, contact [email protected]. The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations as per position description.

📌 Service Manager (Melbourne)
🏢 Mind Australia
📍 Melbourne