About the Role

Reporting to the Service Manager, the Service Receptionist is a key part of our service department and plays an essential role in ensuring every customer feels welcomed, informed and confident in our service process.

You will be the central point of contact for our customers coordinating bookings, preparing estimates, keeping customers updated and ensuring each bike leaves our workshop with the highest level of care and attention.

Key Responsibilities:

- Greet customers warmly and manage service bookings
- Prepare and explain repair estimates, costs and timeframes clearly
- Accurately document customer concerns and service requirements
- Monitor work-in-progress to ensure quality and timely completion
- Assist with parts coordination and repair order accuracy
- Support the Service Manager in maintaining a smooth, productive department

What We Are Looking For:





- Previous experience in service reception or customer-facing workshop role (automotive, motorcycle or similar industry highly regarded)
- Strong organisational skills and attention to detail
- Excellent communication skills with a friendly, professional approach
- Confidence using computer systems and managing schedules
- A genuine passion for delivering outstanding customer service

What We Offer:

- A supportive and positive team culture
- Ongoing training and professional development
- Career progression opportunities within Motorcycle Holdings

If you are highly organised, love working with people and want to be part of a passionate team in a premium dealership environment, we would love to hear from you.

📌 Service Receptionist/Service Advisor (Springwood)
🏢 TeamMoto Motorcycles
📍 Springwood