Carma Auto Pty Ltd is seeking a Head of Customer Operations for a 12-month fixed-term contract based at Carma HQ in Australia. You will own the strategy, performance and continuous improvement of our customer operations, leading Customer Service, Delivery and Escalations to deliver an exceptional customer experience at scale.
You will coach leaders, drive cross-functional collaboration with Sales, Buying and Production, and own CX reporting and metrics to guide improvements in NPS and service
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📌 Head of Customer Operations - Lead CX & Growth (12-Month Contract) (Australia)
🏢 Carma Auto
📍 Australia
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