Company Description

At Ibis Adelaide, our Guest Service Agents are our un‑official director of first impressions at the hotel front desk! You lead with liking, making every person feel welcome and create memorable experience, right from GO!

Job Description

Our Guest Service Agents are a key position and the first point of call for our guests when they arrive. You will be checking guests in and out, handling enquiries from in‑house guests and helping to maintain our hotel as the busiest in town, chat with our guests to ensure a sense of welcome and belonging. You will be a guru of local knowledge to help every guest get the most out of their stay, all whilst listening out for all opportunities to wow our guests when they least expect it.

In This Role, Your Daily Mission Will Include

- Warmly welcome guests and provide ongoing support to the Reception team
- Deliver exceptional guest service with a friendly, approachable manner that reflects our brand values.
- Assist guests with check in / out, information during their stays
- Respond promptly to guest concerns, taking ownership and following up with relevant departments to ensure satisfaction
- Switchboard communications with the rest of the hotel operational teams (Food & Beverage, Maintenance, etc.)
- Process / take bookings during reservations after hours
- Attend to guests with a professional telephone manner
- Ability to think on your feet and anticipate guests’ needs
- Multitask with great time management
- Solve problems on the spot




- Work in a face‑paced environment

Qualifications

- You will ideally have previous experience as a Guest Service Agent / Hotel receptionist, however not essential
- We are looking for a special someone with a passion for people and providing impressive service to join our front office team on a full‑time basis.
- Computer literate.
- Exceptional communication skills both written, verbal and non‑verbal.
- You will be an organized individual with a high attention to detail
- Previous experience in a Reservations environment is an advantage
- Prior use of Opera Cloud & TARS Database or similar PMS is preferred.
- Working rights to accommodate a full‑time role in Australia

What Is In It For You

- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation, Food & Beverage, Apple products discounts, Samsung products discounts, and whole range of perks)
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self‑pace, virtual webinars, face to face)
- Prospect to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities. Join the fight against single use plastic in hotels!
- Laundered uniform

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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📌 Guest Service Agent (Adelaide)
🏢 ibis, ibis Styles, ibis budget
📍 Adelaide