EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return‑to‑work journey. We continue to experience growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in employees, ensuring a long‑term career here at EML.

Opportunity

As part of our diverse team based in Sydney, you will make a positive impact on someone’s life every day. You will feel excellent satisfaction knowing your talent and hard work has a purpose. Join us as a Case Manager and make a real impact in the CTP Insurance space! Bring your Allied Health or customer‑service experience and thrive in a supportive, vibrant environment.

As part of the CTP team you will be part of the wider CTP business unit that includes teams in South Australia and Victoria. You will manage a portfolio of claims and communicate with claimants and their healthcare providers. Your primary goal will be to deliver excellent customer service and assist injured claimants in their recovery and return to work. We provide full training, so no previous experience in case management is required. This is a permanent, full‑time position based in our vibrant Sydney office. You will also have the option to work from home for up to 3 days per week once you complete training.

Your Responsibilities

- Manage a portfolio of CTP claims.
- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.
- Conduct health promotion activities to enhance customers’ wellbeing and empower them to participate in their own treatment and recovery.




- Collaborate with stakeholders to deliver personalised claims management strategies that support the achievement of high‑quality outcomes.
- Work in accordance with relevant legislative and regulatory requirements and internal policies and procedures.
- Provide a service experience that is tailored, effective and client‑focused.

About You

- Demonstrated experience in claims management OR robust customer service skills OR allied health experience.
- Personal injury experience in alternative schemes is also highly desirable.
- Empathetic, resilient, and motivational approach to provide customer‑centric support.
- Driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills.
- Positive attitude and a willingness to learn.
- Sound analytical, problem‑solving and decision‑making skills.
- Robust stakeholder engagement and management.
- Outcome/results focused.

What We Offer

- Fair and equal opportunity employer that celebrates diversity and inclusion.
- Flexibility to work from home to support work/life balance.
- Corporate wellbeing program with discounted health insurance and gym membership.
- Generous discounts from over 350 retailers through our RewardsHub program.
- Comprehensive learning and development opportunities to help you reach your full potential.
- Access to support and counselling services through our Employee Assistance Program.
- Companywide events to stay connected and celebrate success.
- Entitlement to annual company incentive scheme and salary reviews.
- Up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting them by investing in their professional development and providing generous employee benefits.

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📌 CTP Case Manager (City of Sydney)
🏢 Employers Mutual Management
📍 City of Sydney