Customer Support Officer

Location: Victoria (South-East Melbourne region)

Classification: Band 4

Job Type: Full-Time

About the Organisation

We are dedicated to building a sustainable and thriving community for present and future generations. Our focus is on delivering high-quality services that enhance the wellbeing of our residents. To achieve this, we invest in a skilled, professional, and collaborative workforce capable of meeting current priorities and embracing future challenges in a safe and supportive working environment.

About the Role

This is not your standard customer service position. We are looking for a proactive thinker who can step outside the box to deliver exceptional service. As a Customer Support Officer, you will be the face and voice of our organisation, helping community members navigate services and find solutions to their enquiries.

This fast-paced role requires excellent multitasking skills as you manage customer interactions across multiple channels, including phone, email, online platforms, and face-to-face service counters.

Key Responsibilities

- Customer Excellence: Deliver friendly, accurate, and positive customer experiences across all communication channels, resolving enquiries in line with our service standards.
- Administration & Finance: Process financial transactions (including cash handling and daily reconciliations up to $500), manage information flow across computer systems,



and prepare routine correspondence.
- Community Advocacy: Educate residents on available services, gather community feedback to help improve our processes, and assist with local civic events and promotional activities.
- Team Collaboration: Participate in rosters, attend team meetings, and work closely with other departments to support continuous service improvement.

What You Bring to the Team

- Service Excellence: Proven experience delivering high-quality customer service to a diverse community, with the ability to handle challenging interactions calmly and respectfully.
- Tech & Numbers Savvy: Strong digital literacy with the ability to learn complex databases, records systems, and payment platforms, alongside experience with cash and EFT reconciliation.
- Strong Communication: Excellent verbal and written communication skills, with the ability to explain policies and processes in plain, explicit English.
- Time Management: The organisational skills to prioritise your own workload, multitask, and meet deadlines with minimal supervision.
- Qualifications: A relevant Certificate III or IV is desirable, but equivalent practical experience is highly valued.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Customer Service Officer (Pakenham Upper)
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